Senior IT Consultant

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG:</strong><br /> The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><br /><strong>Compensation:</strong><br /> The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!
Responsibilities: <ul> <li>Provide oversight in the planning, evaluation, implementation, and validation of new/emerging technologies.</li> <li>Lead project and /or technical maintenance teams.</li> <li>Responsible for providing recommendations and attaining design approval for new technologies and major enhancements to existing systems.</li> <li>Provide support to Security in the development of appropriate audit controls and procedures to ensure the integrity and protection of company resources.</li> <li>Work with customers to understand business objectives in order to ensure functional and technical designs meet requirements and are in compliance with the ACG infrastructure and IS technology standards</li> </ul>
Requirements: <strong>Education:</strong><br /> <ul> <li>Bachelor's Degree in Computer Science or related field or applicable professional certification and/or six to eight years relevant technical and analytical experience.</li> </ul> <br /><strong>Experience in/with:</strong><br /> <ul> <li>Serving as a consultant to business lines in defining processes or identifying technology based on business requirements</li> <li>Developing business plans for technology initiatives</li> <li>Developing, testing, deploying complex call routing solutions to meet business needs.</li> <li>Researching incidents from single user to total outage conditions, beginning with initial discovery, root cause evaluation, progress, updates, presentation of finding, up to and including restoral and validation.</li> <li>Developing positive relationships with business partners of varying backgrounds while working toward meeting business objectives.</li> <li>Documenting technical systems information for both business and IT support purposes.</li> </ul> <br /><strong>Strong Preferred knowledge of:</strong><br /> <ul> <li>Genesys PureConnect solutions including: Interaction Administrator configuration, Interaction Center Business Manager (ICBM) reporting including Real Time, Historical, Dialer, Recorder, and Feedback, Interaction Dialer configuration and support, and Interaction Center Database Schema.</li> <li>Custom report development using SQL Management Studio, Crystal Reports, and Google Data Studio</li> <li>NICE IEX WFM configuration and administration</li> <li>Avaya Aura Call Center Call Routing and Avaya CMS Supervisor Reporting</li> </ul> <br /><strong>Leadership experience including:</strong><br /> <ul> <li>Providing technical consultation and training to less senior staff</li> <li>Providing leadership to project teams/technical project maintenance teams</li> </ul> <br /><strong>Ability to:</strong><br /> <ul> <li>Apply similar prior experience to new issues to ensure effective problem solving</li> <li>Develop strong business relationships</li> <li>Adapt to new business or strategic objectives</li> <li>Learn new skills or technologies both on-the-job and in a formal setting to meet objectives</li> <li>Possess effective communication skills, ambition, motivation, and drive</li> </ul> <br />Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.