Property & Casualty Insurance Service Rep II - Knoxville, TN

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Knoxville, TN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Full Time

Competitive Compensation and Benefits Package

Overview: <strong>What it&rsquo;s like to work for us:</strong><br /><br />We serve our members by making their satisfaction our highest priority. We do what&rsquo;s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.<br /><br />All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.<br /><br /><strong>Who we are:</strong><br />The Auto Club Group helps AAA Members enjoy life&rsquo;s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.<br /><br /><strong>How you will benefit:</strong><br />Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:<br /> <ul> <li>401k Match</li> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>PTO</li> <li>Paid Holidays</li> <li>Tuition Reimbursement</li> </ul>
Responsibilities: <ul> <li>Provide a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments, and selling membership products.</li> <li>Provide cashiering services to members including taking insurance payments (initial, installment, lapse, or reinstatement), and membership payments, processing remittance/depository transfers, and balancing a cash drawer.</li> <li>Respond to customer inquiries and refers to an agent when appropriate.</li> <li>Provide a high level of administrative support to Insurance Agents during peak periods.</li> <li>Provide customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel.</li> <li>Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary.</li> </ul>
Requirements: <p><strong><span style="font-family: Arial;">We&rsquo;re looking for candidates who:</span></strong></p> <div align="left"><u><span style="font-family: Arial;">Education</span></u><span style="font-family: Arial;">:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Possess the appropriate State Property &amp; Casualty license</span></li> <li><span style="font-family: Arial;">Successful completion of Customer Service, Club and Payment Processing training within 6 months of hire</span></li> <li><span style="font-family: Arial;">May be required to attain and maintain state membership licenses as appropriate by department</span></li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><u><span style="font-family: Arial;">Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">Club promotions including the sales of club and membership products and services</span></li> <li><span style="font-family: Arial;">Promoting the sales of ACG insurance using established guidelines</span></li> <li><span style="font-family: Arial;">Providing a high level of customer-focused service</span></li> <li><span style="font-family: Arial;">Servicing insurance policies and processing applications, renewals and amendments</span></li> <li><span style="font-family: Arial;">Taking payments</span></li> <li><span style="font-family: Arial;">Responding to billing and coverage questions</span></li> <li><span style="font-family: Arial;">Promoting the sale of insurance products&nbsp;and membership products</span></li> <li><span style="font-family: Arial;">Processing monetary transactions</span></li> <li><span style="font-family: Arial;">Outbound promotional calls for insurance</span></li> <li><span style="font-family: Arial;">Computer software applications (Word, Excel, etc.) and web based operations</span></li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><u><span style="font-family: Arial;">Knowledge and Skills:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">Auto Club Group Preferred Vendors requirements</span></li> <li><span style="font-family: Arial;">Auto Club Group service standards</span></li> <li><span style="font-family: Arial;">Insurance terminology</span></li> <li><span style="font-family: Arial;">General insurance regulations</span></li> <li><span style="font-family: Arial;">Underwriting procedures</span></li> <li><span style="font-family: Arial;">Sales regulatory and compliance guidelines</span></li> <li><span style="font-family: Arial;">Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems</span></li> <li><span style="font-family: Arial;">Communicate effectively (verbal and written) with others in a work environment</span></li> <li><span style="font-family: Arial;">Perform mathematical calculations to accurately perform monetary transactions</span></li> <li><span style="font-family: Arial;">Work effectively in a team environment</span></li> <li><span style="font-family: Arial;">Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</span></li> <li><span style="font-family: Arial;">Work irregular hours including holidays and weekends (may include community events)</span></li> <li><span style="font-family: Arial;">Work under pressure in a high volume, fast paced customer service environment</span></li> <li><span style="font-family: Arial;">Maintain appropriate State Property &amp; Casualty license</span></li> </ul>