Fleet Supervisor, Emergency Roadside

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Tucker, GA

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Competitive Compensation and Benefits Package

Overview: <strong>About ACG:</strong><br /> The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><br /><strong>Compensation:</strong><br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!
Responsibilities: <ul> <li>Supervises activities and personnel relative to the service vehicle and club fleet programs for an assigned shift</li> <li>Investigates, arbitrates, and settles member/customer damage and service complaints</li> <li>Interviews and recommends the hiring of personnel</li> <li>Schedules work hours and assign job duties</li> <li>Evaluates employee work performance</li> <li>Manages member complaints concerning driver performance</li> <li>Monitors fleet budget and approves related expenditures</li> <li>Supervises and participates in special automotive related events</li> <li>Schedules fleet maintenance and repair</li> <li>Maintains daily statistics for reporting purposes and prepares reports for Management Team</li> <li>Investigates, arbitrates and settles member/customer damage and service complaints</li> <li>Willingness and ability to work irregular hours, weekends and holidays</li> </ul>
Requirements: <strong>Education (include minimum education and any licensing/certifications):</strong><br /> <ul> <li>High School Diploma or equivalent</li> </ul> <br /><strong>Certifications:</strong><br /> <ul> <li>Valid state driver&rsquo;s license and excellent driving record without physical restrictions which would prevent driving during the day or night hours or for extended periods of time.</li> <li>Must pass DOT physical where required by the DOT or ACG policy</li> </ul> <br /><strong>Experience:</strong><br /> <ul> <li>Interacting with vendors, contractors</li> <li>Budget preparation techniques</li> <li>Assisting disabled vehicles and stranded motorists</li> <li>Towing and minor automobile maintenance</li> <li>Automotive fleet maintenance and repair</li> <li>Resolving customer service/damage complaints</li> </ul> <br /><strong>Preferred Qualifications:<br /><br />Education:</strong><br /> <ul> <li>College-level coursework in Business Administration or a related field.</li> </ul> <br /><strong>Experience in:</strong><br /> <ul> <li>Emergency road service</li> <li>Fleet management</li> <li>A supervisory capacity</li> <li>Operating dispatching equipment</li> </ul> <br /><strong>Knowledge of:</strong><br /> <ul> <li>Automotive Services rules, restrictions, and towing procedures</li> <li>PC based D/2000 electronic call receiving &amp; dispatch system</li> <li>Company products, policies, and procedures</li> </ul> <br />Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements<br /><br /> The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.