Senior Learning Specialist

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Grand Rapids, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: work environment,compensation,about acg,analysis,support,project management,performance,teamwork,management,design,training,preferred qualifications,required qualifications,required education,required experience,required knowledge,required abilities


Competitive Compensation and Benefits package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /> <p style="font-weight: 300;"><strong style="font-weight: inherit; font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Work Environment</u></strong></p> <p style="font-weight: 300;">Works in a temperature controlled office environment.<br /><br /></p> The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <p style="font-weight: 300;">Provides training support to all lines of business, corporate departments and project and corporate initiatives.&nbsp; Provides performance-consulting assistance to drive and support measurable performance change to meet business goals.&nbsp; Designs, develops, implements and evaluates training content, courses and curriculum.&nbsp; Applies instructional design concepts and methodologies in evaluating and analyzing the design integrity of training projects/programs/curriculums.&nbsp; Evaluates the impact of training and non-training interventions against pre-determined metrics.&nbsp; Assists functional leaders with conducting, analyzing and translating training analysis tools (performance/task/needs assessment, process improvement, etc.) into solutions for performance improvements and process standardization that align with strategic initiatives.&nbsp;</p> <p style="font-weight: 300;">&nbsp;</p> <p style="font-weight: 300;">Designs and develops performance improvement interventions that demonstrate business line performance improvement.&nbsp; Provides project management support by assisting in defining project scope, quality and business case requirements, timelines and budgets.&nbsp; May act as project/team lead to ensure projet meets timeline and budget goals.&nbsp; Develops RFI, RFP, RBI and other proposals as needed to identify fiscally responsible interventions.&nbsp; Assists management in maintaining and improving internal performance standards through the use of performance consulting tools.&nbsp; May act as a contact with field personnel/managers to respond to issues, gather feedback and support insurance sales efforts.</p>
Requirements: <p style="font-weight: 300;"><strong style="font-weight: inherit; font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Preferred Qualifications:</u></strong></p> <ul style="font-weight: 300;"> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">Experience facilitating claim systems and procedure training.</span></li> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">Experience working in a Claims Call Center environment.</span></li> <li style="font-style: inherit;">Knowledge of the Claim First Notice of Loss process.&nbsp;</li> </ul> <strong>Qualifications</strong><br style="font-weight: 300;" /><br style="font-weight: 300;" /> <p style="font-weight: 300;"><strong style="font-weight: inherit; font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <p style="font-weight: 300;">College level course work &nbsp;in Education, Business, Human Resources, Training and/or Instructional Design, Bachelor&rsquo;s degree preferred.&nbsp; Formal certification in Performance Consulting and ISD preferred or experience as a technical trainer in Property Casualty or Life Sales with a minimum of four years sales experience with possession of one or more of the following:</p> <ul style="font-weight: 300;"> <ul style="font-style: inherit; font-weight: inherit;"> <li style="font-style: inherit;">an appropriate State Property/Casualty sales license (s)</li> <li style="font-style: inherit;">possession of a an appropriate State Life &amp; Health sales license (s)</li> <li style="font-style: inherit;">CLU designation</li> <li style="font-style: inherit;">CHFC designation</li> </ul> </ul> <p style="font-weight: 300;">Experience in/with:</p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">performance analysis</li> <li style="font-style: inherit;">instructional design and development</li> <li style="font-style: inherit;">evaluation of instructional design, training and non-training interventions</li> <li style="font-style: inherit;">benchmarking and trend analysis</li> <li style="font-style: inherit;">analyzing performance problems to identify causes and recommend solutions</li> <li style="font-style: inherit;">designing, developing, conducting and evaluating training programs for adult learners using a variety of media or instructional delivery methodologies</li> <li style="font-style: inherit;">facilitating meetings and workshops</li> </ul> <p style="font-weight: 300;">Knowledge of:</p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">principles of performance analysis</li> <li style="font-style: inherit;">needs assessment and task analysis principles</li> <li style="font-style: inherit;">instructional design theory, concepts and practices</li> </ul> <p style="font-weight: 300;">Ability to:</p> <ul style="font-weight: 300;"> <li style="font-style: inherit;"><strong style="font-weight: inherit; font-style: inherit;">Work irregular hours</strong></li> <li style="font-style: inherit;">provide coaching and feedback</li> <li style="font-style: inherit;">develop and make presentations at large group meetings</li> <li style="font-style: inherit;">travel throughout state and region</li> </ul> <p style="font-weight: 300;"><strong style="font-weight: inherit; font-style: inherit;">Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <p style="font-weight: 300;">The Auto Club Group, and all of&nbsp;its affiliated companies,&nbsp;is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</p>