Supervisor, Travel Sales - TSC

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Tampa, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG:</strong><br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><br /><strong>Compensation:</strong><br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!<br /><br /><strong>Work Environment:</strong><br />Work in a temperature-controlled office environment. Willingness and ability to work irregular hours, weekends, and/or holidays as needed.
Responsibilities: <ul> <li>This position is responsible for managing all aspects of Travel sales in a call center environment.</li> <li>Accountable for sales, revenue and profitability, staff development, and ensuring that all policies and procedures set in place by ACG are followed.</li> <li>Provides leadership, guidance, development, and direction to Travel Sales Center staff to optimize sales, grow revenue, and ensure the highest level of service is delivered.</li> <li>Monitors call for quality and to evaluate individual and overall team performance.</li> <li>Resolves complaints from internal and external clients to ensure that a fair and positive outcome is reached.</li> <li>Assists management in developing expense and staffing budget projections.</li> <li>Communicates with vendors to resolve problems as necessary.</li> <li>Participates in the department process related to the selection, hiring, training and development, coaching, and counseling of assigned staff.</li> <li>Provides guidance and positive reinforcement to develop proactive sales skills, destination and specialization expertise, strategic use of Continuous Education program, and other training opportunities.</li> <li>Includes ongoing motivation and recognition of sales staff.</li> </ul> <br /><strong>Supervisory Responsibilities:</strong><br /> <ul> <li>Supervises Travel Counselors &ndash; TSC</li> </ul>
Requirements: <strong>Education:</strong><br /> <ul> <li>High school diploma or the equivalent.</li> </ul> <br /><strong>Experience:</strong><br /> <ul> <li>Two years travel agency or directly related work experience that includes successful arranging or selling travel reservations/packages.</li> </ul> <br /><strong>Knowledge and Skills:</strong><br /> <ul> <li>Must have demonstrated sales and marketing abilities.</li> <li>Strong interpersonal and communication skills.</li> <li>Ability to motivate and develop employees as a team for success</li> <li>Must be organized and manage multiple projects at once with the ability to manage time wisely.</li> <li>Strong PC knowledge that includes word processing and spreadsheets. MS Office applications knowledge is preferred.</li> <li>Creating goals and objectives for staff</li> <li>Negotiating with vendors to obtain quality service for members</li> <li>Problem-solving and complaint resolution</li> </ul> <br /><strong>Preferred Qualifications:</strong><br /> <ul> <li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications or a related field</li> <li>CTC, DS, CLIA certifications preferred</li> </ul> <br />Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.