Customer Sales and Service Rep. - Remote

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG:</strong><br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><br /><strong>Compensation:</strong><br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!
Responsibilities: <ul> <li>Provides world-class member-centric experience in a high-volume, fast-paced call center environment.</li> <li>Sell new memberships and upgrades to increase base growth.</li> <li>Consults members on club products and appropriately cross-sell/makes referrals on products and services to maximize information and sales opportunities for the organization.</li> <li>Receive and process Auto Travel calls as needed.</li> <li>Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership.</li> </ul>
Requirements: <ul> <li>Have a high school diploma or equivalent</li> <li>Minimum: 6 months of customer service experience in a fast-paced computer automated business environment.</li> <li>Basic knowledge of PC navigation, Internet usage, sending receiving emails, toggling between applications, and other skills and computer knowledge is required</li> <li>Soft sell skills.</li> <li>Ability to multi-task</li> <li>Ability to troubleshoot minor computer issues.</li> <li>Desire and capability to work from home and/or in an office environment</li> <li>Preferred: 1-2 years of customer service. Advanced computer skills. Prior sales experience.</li> </ul> <br />Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.