Service Vehicle Operator 1

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Omaha, NE

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Competitive Compensation and Benefits Package

Overview: <div id="overview" class="job-summary-section ng-scope"> <div class="full-text ng-binding">The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.</div> </div> <div id="gtx-trans" style="position: absolute; left: -40px; top: -20.0028px;">&nbsp;</div>
Responsibilities: <ul> <li> <p align="left"><span style="font-family: Arial;">Operate tow trucks or light service vehicles to provide Emergency Road Service (ERS) to AAA members as requested.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Receive call information (location of the disabled vehicle) from the Customer Interaction Center and respond to the scene of disablement.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Identify the problem, verify possession of valid AAA membership card, and provide service (tire changes, fuel delivery, battery jumpstarts, minor mechanical adjustments, battery installations, lockout service, etc.) in accordance with established procedures.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Arrange for/tows vehicle, following specific instructions from the towing manual, when the vehicle cannot be started or is unsafe to drive. &nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Conduct routine maintenance checks and cleans the service vehicle on a regular basis.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Provide ERS support at special events as requested (Thanksgiving Day parade, etc.).&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Track/record all daily activities by completing call logs, vehicle logs, receipts, etc.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Report all driving infractions to the supervisor.&nbsp;</span></p> </li> </ul> <div id="gtx-trans" style="position: absolute; left: -36px; top: 25.3608px;">&nbsp;</div>
Requirements: <div align="left"><strong><span style="font-family: Arial;">We&rsquo;re looking for candidates who:</span></strong></div> <ul type="disc"> <li><span style="font-family: Arial;">Prior tow truck driver experience.</span></li> <li><span style="font-family: Arial;">Commercial driving experience.</span></li> <li><span style="font-family: Arial;">Roadside service experience.</span></li> <li><span style="font-family: Arial;">Customer service experience.</span></li> <li><span style="font-family: Arial;">Training or experience in automotive repair.</span></li> <li><span style="font-family: Arial;">Possession of a valid&nbsp;state driver&rsquo;s license and clean MVR</span></li> <li><span style="font-family: Arial;">Knowledge of minor automotive repair and maintenance</span></li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><span style="font-family: Arial;">Ability to:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Safely operate a full-size or mini service van or tow truck and applicable service equipment to assist AAA members, employees, and other motorists</span></li> <li><span style="font-family: Arial;">Safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle and applicable service equipment</span></li> <li><span style="font-family: Arial;">Service-disabled vehicles by providing fuel, jumpstarts, lockout service, and changing/inflating flat tires, cleaning/replacing battery terminals, diluting battery acid residue as appropriate</span></li> <li><span style="font-family: Arial;">Determine the cause of non-starting vehicles, sell and install batteries as appropriate</span></li> <li><span style="font-family: Arial;">Lift material weighing up to seventy-five (75) pounds</span></li> <li><span style="font-family: Arial;">Read and follow instructions in a towing manual</span></li> <li><span style="font-family: Arial;">Read a map and locate street numbers/intersections within an acceptable time limit.</span></li> <li><span style="font-family: Arial;">Read and interpret emergency road service rules and benefits</span></li> <li><span style="font-family: Arial;">Use a cellular telephone and operate a two-way radio system</span></li> <li><span style="font-family: Arial;">Prepare simple reports</span></li> <li><span style="font-family: Arial;">Keep equipment clean and orderly</span></li> <li><span style="font-family: Arial;">Communicate effectively with others in a work environment and with the public</span></li> <li><span style="font-family: Arial;">Successfully complete drug screening, MVR, and criminal background check, and DOT health screen</span></li> <li><span style="font-family: Arial;">Maintain accurate records</span></li> <li><span style="font-family: Arial;">Work independently of supervision</span></li> <li><span style="font-family: Arial;">Perform basic mathematic calculations such as addition, subtraction, multiplication, and division</span></li> <li><span style="font-family: Arial;">Successfully complete training programs (i.e. AAA Customer College, Emergency Road Service policies and procedures, etc.)</span></li> <li><span style="font-family: Arial;">Support team efforts in order to achieve departmental performance goals</span></li> <li><span style="font-family: Arial;">Willingness and ability to work irregular hours, weekends, holidays, and special events as required.</span></li> <li><span style="font-family: Arial;">Good interpersonal and communication skills.</span></li> <li><span style="font-family: Arial;">Willingness to work outdoors in adverse weather conditions.</span></li> </ul> <br /> <div align="left"><span style="font-family: Arial;">Important Note:</span></div> <p align="left"><span style="font-family: Arial;">The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.</span></p> <p><span style="font-family: Arial;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p>