Customer Service Representative - Call Center

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Grand Rapids, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: about acg,compensation,environment,call center,analysis,data entry,passion,performance,training

Temporary to Permanent

$12.60/Hour to Start

Overview: <p>Be someone&rsquo;s hero every day!</p> <p>AAA is now seeking individuals to fill the full -time schedules for temporary to permanent positions in the AAA Roadside Assistance Contact Center as Customer Service Representatives.</p> <p>Be apart of known for providing best-in-class service to its members when they need help the most!&nbsp; There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.</p>
Responsibilities: <p>You can make a difference by helping our members during stressful situations. Come to the rescue and provide top-notch service by:</p> <ul> <li>Responding to emergency road service requests in a call center environment</li> <li>Listening to members and identifying their problem</li> <li>Performing geographical location spotting and data entry</li> <li>Seeking a solution to get the member back on the road</li> <li>Analyzing member accounts to determine additional products and services that benefit the member</li> </ul> <p>This is a challenging and rewarding position that requires passion and commitment to the well-being of others.&nbsp; If you think you are right for this role, you will need to be able to:</p> <ul> <li>Navigate through a P.C. and multiple applications</li> <li>Provide a high level of customer service in a professional environment</li> <li>Cross and upsell member benefits</li> </ul>
Requirements: <p><strong>Qualifications</strong></p> <p>To prepare you for this exciting opportunity, we offer:</p> <ul> <li>Full-time paid Training (2 Weeks).</li> <li>Beginning June 25, 2018.</li> <li>Monday through Friday from 12:00 pm &ndash; 8:30 pm.</li> <li>Afternoon/evening and some weekends off shifts available after training.</li> </ul> <p>As a reward for your passion and commitment, we offer:</p> <ul> <li>Competitive base pay of $12.60/hour to start + shift premium for evening and overnight timeframes.</li> <li>Opportunity for up to a $1 pay increase after 90 days based on performance.</li> <li>Career advancement potential with up to an additional $1 increase in pay after 6 months.</li> <li>Potential to work remotely after completion of 6 months of demonstrated superior performance.</li> <li>Employee recognition program.</li> <li>Rewarding, fast-paced environment.</li> </ul> <p>Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p>