Supervisor, Underwriting Operations

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Burnsville, MN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p>This position will manage staff in&nbsp;Burnsville MN&nbsp;and Omaha NE.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;</p> <p style="font-weight: 300;"><strong><strong style="font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Work Environment:</u></strong></strong></p> <p style="font-weight: 300;">Works in a temperature-controlled office environment. Less than 10% of time is spent travelling to agent locations.&nbsp;<br /><br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <p style="font-weight: 300;"><strong><strong style="font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Primary Duties and Responsibilities (details of the basic job functions):</u></strong></strong></p> <ul> <li style="font-style: inherit; font-weight: inherit;">Supervises and coordinates underwriting activities of assigned staff responsible for: reviewing, accepting, rejecting, modifying policies, or providing administrative/analytical support.&nbsp; </li> <li style="font-style: inherit; font-weight: inherit;">Monitors and participates in the training and development of assigned staff.&nbsp; </li> <li style="font-style: inherit; font-weight: inherit;">Assists staff when needed and provides resolution for escalated issues.&nbsp; </li> <li style="font-style: inherit; font-weight: inherit;">Binds homeowner risks with Coverage A and Umbrella policies with values and limits higher than Underwriting staff.&nbsp; </li> <li style="font-style: inherit; font-weight: inherit;">Positively impacts organizational profitability through effective management of rate to risk, which may include reviewing policies from multiple states. &nbsp;</li> <li style="font-style: inherit; font-weight: inherit;">Supervises and monitors staff interactions and relationship-building activities with agents in assigned regions.&nbsp; </li> <li style="font-style: inherit; font-weight: inherit;">Partners with Agency Performance Management team, Territory Managers and Product Management to identify trends and patterns that might create problems.&nbsp;&nbsp;&nbsp;</li> <li style="font-style: inherit; font-weight: inherit;">Administers corporate and departmental policies and procedures within assigned team to ensure that activities meet overall departmental and corporate objectives.&nbsp; </li> <li style="font-style: inherit; font-weight: inherit;">Develops and maintains key performance metrics to measure the productivity and impact of assigned areas. </li> <li style="font-style: inherit; font-weight: inherit;">Conducts, analyzes and reports the results of quality reviews to ensure adherence to policies, procedures and regulations.</li> <li style="font-style: inherit; font-weight: inherit;">Develops, recommends and implements improvements to operating processes and procedures.</li> <li style="font-style: inherit; font-weight: inherit;">Maintains positive work relationships with operations and corporate partners and vendors.&nbsp; </li> <li style="font-style: inherit; font-weight: inherit;">Acts as a liaison between Underwriting Operations and field/sales personnel for resolution of problems, discrepancies, or questions and monitors results of book roll operations to improve close ratios.&nbsp; &nbsp;</li> <li style="font-style: inherit; font-weight: inherit;">Works closely with Claims Special Investigation Unit and Legal to ensure receipt of underwriting files in preparation for trial.&nbsp; Serves as the subject matter expert in response to litigation, complaints, and market conduct examinations.&nbsp;&nbsp; </li> <li style="font-style: inherit; font-weight: inherit;">Approves all policy rescission recommendations.</li> <li style="font-style: inherit; font-weight: inherit;">Leads and/or participates in special projects or cross-functional business teams as assigned.&nbsp; When necessary, may work with vendors on underwriting initiatives.</li> </ul> <p style="font-style: inherit; font-weight: inherit;"><br /><strong><u style="font-style: inherit; font-weight: inherit;">Supervisory Responsibilities (briefly describe, if applicable, or indicate None):</u></strong></p> <ul> <li style="font-style: inherit; font-weight: inherit;">Supervises a team of Senior Underwriters, Underwriters, Underwriting Analysts and/or support staff.&nbsp;&nbsp; Hires, trains, develops, counsels and disciplines assigned staff in accordance with corporate Human Resource policies and procedures</li> </ul>
Requirements: <p style="font-weight: 300;"><strong><strong style="font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Preferred Qualifications:</u></strong></strong></p> <p style="font-weight: 300;"><u style="font-style: inherit; font-weight: inherit;">Education:</u></p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">Bachelor&rsquo;s degree in Business Administration or a related field</li> <li style="font-style: inherit;">CPCU, CIC, IIA or other insurance related designation</li> </ul> <p style="font-weight: 300;"><strong><strong style="font-style: inherit;">&nbsp;</strong></strong><strong>Experience:</strong></p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">Supervisory experience</li> </ul> <p style="font-weight: 300;"><strong>Knowledge of:</strong></p> <ul> <li style="font-weight: 300;">&middot;Company underwriting policies, procedures and practices</li> <li style="font-weight: 300;">&middot;Company property and casualty insurance contracts and forms, programs, products and processing procedures</li> <li style="font-weight: 300;">Multi-state insurance regulations and practices</li> <li style="font-weight: 300;">Multi-state property and casualty insurance products</li> <li style="font-weight: 300;">ISO or similar bureau rating systems</li> </ul> <p style="font-weight: 300;">&nbsp;<strong>Qualifications</strong></p> <p style="font-weight: 300;"><strong><strong style="font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Required Qualifications (these are the minimum requirements to qualify):</u></strong></strong></p> <p style="font-weight: 300;"><strong><u style="font-style: inherit; font-weight: inherit;">Education (include minimum education and any licensing/certifications):</u></strong></p> <ul> <li style="font-weight: 300;">College-level coursework in Business Administration or a related field or the equivalent in related insurance work experience</li> <li style="font-weight: 300;">CPCU, CIC, IIA or other insurance related coursework</li> </ul> <p style="font-weight: 300;"><strong>Experience:</strong></p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">Negotiating and resolving conflict</li> <li style="font-style: inherit;">Analyzing, solving complex problems and making sound decisions</li> <li style="font-style: inherit;">Minimum two years Property and Casualty underwriting experience</li> <li style="font-style: inherit;">Reviewing and handling complex underwriting accounts</li> <li style="font-style: inherit;">Demonstrating high level of proficiency in operating and navigating within underwriting programs and systems</li> </ul> <p style="font-weight: 300;">&nbsp;</p> <p style="font-weight: 300;"><strong>Knowledge of:<br /></strong></p> <ul> <li>Property and casualty insurance contracts and forms, programs, products and processing procedures</li> <li>Underwriting policies, procedures and practices</li> <li>Insurance processing systems (i.e. IPM, Sales &amp; Service Portal, PCMS or similar)</li> <li>Insurance contract rescission processes</li> <li>Project or team leadership techniques</li> <li>Organization and planning techniques</li> </ul> <p style="font-weight: 300;"><strong>Advanced knowledge and understanding of the following:</strong></p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">Residual market programs to include FAIR plans and JUA</li> <li style="font-style: inherit;">Inspection techniques related to property/casualty insurance</li> <li style="font-style: inherit;">Fair Credit Reporting Act as it relates to insurance</li> </ul> <p style="font-weight: 300;"><strong>Ability to:</strong></p> <ul> <li style="font-weight: 300;">Demonstrate effective organization and planning abilities</li> <li style="font-weight: 300;">Coordinate and manage major projects</li> <li style="font-weight: 300;">Coach, train and develop subordinate staff</li> <li style="font-weight: 300;">Manage multiple locations (some may be out of state)</li> <li style="font-weight: 300;">Prepare and manage budgets</li> <li style="font-weight: 300;">Identify, develop and implement process improvements</li> <li style="font-weight: 300;">Prepare and present reports and/or proposals to all levels of management</li> <li style="font-weight: 300;">Communicate effectively with others in a work environment and with the public</li> <li style="font-weight: 300;">Provide litigation depositions and testimony</li> <li style="font-weight: 300;">Represent the company before regulators, industry groups, customers and vendors</li> <li style="font-weight: 300;">Analyze current programs to revise and/or develop new underwriting methods to ensure accurate eligibility and rating verification</li> <li style="font-weight: 300;">Collaborate effectively with multi-channel Sales Management teams and key business partners</li> </ul> Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.