Travel Associate

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Johnson City, TN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p>Be a part of AAA - A company known for providing best-in-class service to its members when they need help the most.</p> <div>You can make a difference by providing service that makes our members and new customers feel like family by:</div> <ul> <li>Providing the highest-level of customer service through engaging with Members and customers and selling travel to their desired vacation destinations from beginning to end while providing them with a memorable vacation experience.</li> <li>Actively pursuing opportunities to establish and strengthen relationships through sales and consultation.</li> <li>Developing new sales opportunities with walk-ins and through outbound client leads, retention efforts and sales and marketing campaigns.</li> </ul> <div>This is a challenging and rewarding position that requires passion and commitment for providing value to members and customers in order to keep them returning time and again and generating referrals.<br /> <div><strong><br />Work Environment -&nbsp;</strong>Work in a temperature controlled office environment.&nbsp;Limited travel to industry seminars, training, shows, events and Continuous Education opportunities.&nbsp;<br /> <div><strong><br />As a reward for your compassion and commitment we offer:</strong></div> <ul> <li> <div>Competitive base pay</div> </li> <li> <div>Career advancement potential</div> </li> <li> <div>Medical, vision and dental benefits</div> </li> <li> <div>Matching 401(k) and company funded retirement savings program</div> </li> <li> <div>Paid time off</div> </li> <li> <div>Holiday Pay</div> </li> <li> <div>A complimentary AAA Membership</div> </li> <li> <div>Tuition reimbursement</div> </li> <li> <div>Employee recognition programs</div> </li> <li> <div>Rewarding fast-paced environment</div> </li> </ul> </div> </div>
Responsibilities: <div><strong>If you think you are right for this roll, you will need to be able to:</strong></div> <ul> <li> <div>Display the ability to aggressively pursue sales through proactive marketing.</div> </li> <li> <div>Utilize skills to build long term customer relationships.&nbsp;</div> </li> <li> <div>Ability to manage time in a fast paced environment while maintaining high quality results</div> </li> <li>Utilizes company systems to support the sales process and complete system generated tasks in a timely manner.</li> <li> <div>Navigate computer software applications to include Microsoft applications (e.g. Word, Excel, Outlook etc.); experience with Galileo is preferred</div> </li> <li>Participate in travel industry programs, product and supplier training, ACG specific training programs and Continuing Education opportunities to increase knowledge in order to become &ldquo;the source&rdquo; to clients for all their travel needs.</li> <li>Ensure all accounting documents, client files and POC profiles are completed accurately and timely.</li> <li>Participate in all trade show functions, and other promotional events as created by Auto Club Group to increase sales and promote travel products.&nbsp;</li> </ul>
Requirements: <div><strong>Preferred Qualifications</strong></div> <ul> <li> <div>At least 2 years professional sales experience</div> </li> <li> <div>Hospitality industry experience</div> </li> <li> <div>Travel sales experience a plus</div> </li> <li> <div>Travel school graduate CRM</div> </li> </ul> <strong>Qualifications</strong><br /><br /> <div><strong>Education</strong></div> <ul> <li> <div>High school diploma or the equivalent.&nbsp;</div> </li> <li> <div>Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.</div> </li> </ul> <p><strong>Experience</strong></p> <ul> <li> <div>Minimum 6-months previous customer service experience</div> </li> </ul> <strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.