Learning Consultant(Working Remotely)

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Nationwide, US

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /><strong><u>Work Environment:&nbsp;</u></strong>Works in a temperature controlled office environment<strong><u><br /></u></strong><br />The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <strong>Primary Duties and Responsibilities (details of the basic job functions):</strong><br /> <ul> <li>Facilitate and evaluate highly advanced technical, non-technical or leadership development programs for all employees in assigned business units, assigned management level(s) within the company or corporate-wide initiatives.</li> <li>Apply instructional design concepts and methodologies to evaluate and analyze the design integrity of training projects, programs and curriculums. Develop and revise course curriculums and content for assigned initiatives.</li> <li>Work with vendors to identify learning solutions and customizations for training programs.</li> <li>Manage client and vendor relationships.</li> <li>Ensure that learning and development initiatives drive performance to targeted departmental and corporate goals.</li> <li>Serve as a subject matter expert by providing insight and trusted performance-consulting advice to all levels of management.</li> <li>Conduct needs assessments to identify employee development needs and gaps in training.</li> <li>Work independently or lead project teams tasked with developing and executing learning strategies, evaluating the impact of training initiatives against predetermined metrics and identifying or developing solutions for highly complex problems.</li> <li>Forecast and communicate potential project outcomes to senior leaders and business units.</li> <li>Ensure cost-effective completion of highly complex assignments and large scale projects within specified deadlines while adhering to established department and company guidelines.</li> <li>Maintain current and emerging knowledge of learning and development standards and techniques.</li> <li>Make recommendations for improvements to training and facilitation methods, processes and procedures used within department.</li> <li>Act as a resource to less experienced staff.</li> </ul>
Requirements: <strong>Preferred Qualifications:</strong><br /><strong>Experience in the following:</strong><br /><br /> <ul> <li>Prior expertise handling and/or managing Property &amp; Casualty claims</li> <li>Conducting Claims training needs assessments</li> <li>Delivering Training in an eLearning environment</li> <li>Designing and creating training material, (i.e. story boards, light graphics, videography and other no-line accessible learning material.</li> </ul> <strong>Education:</strong><br /> <ul> <li>Master&rsquo;s Degree in Education, Training, Instructional Design or a related field</li> <li>ATD, CPLP Certification</li> <li>Certification in Training, Facilitation or Coaching</li> <li>Performance Consulting, HPI or OD Certification</li> </ul> <strong>Experience:</strong><br /> <ul> <li>Utilizing train-the-trainer models</li> <li>Utilizing eLearning authoring tools or Flash</li> </ul> <strong>Qualifications</strong><br /><strong>Required Qualifications (these are the minimum requirements to qualify):</strong><br /><strong>Education:</strong><br /> <ul> <li>Bachelor Degree in Education, Training or a related field</li> </ul> <strong>Experience:</strong><br /><strong>Proven experience in/with:</strong><br /> <ul> <li>Facilitating and evaluating training programs for adult learners using a variety of media or instructional delivery methodologies</li> <li>Developing updates to course curriculum and facilitation processes</li> <li>Managing multiple competing priorities/projects</li> <li>Providing guidance and work direction to less senior personnel</li> <li>Facilitating meetings, workshops and presentations</li> <li>Benchmarking and trend analysis</li> <li>Performance analysis</li> <li>Determining and recommending solutions to training issues</li> <li>Coaching and mentoring adult learners</li> <li>Leading small to large-scale Learning and Development project team</li> <li>Designing learning solutions for Instructor Lead, eLearning, Virtual or blended platforms</li> </ul> <strong>Knowledge and Skills:</strong><br /><strong>Extensive knowledge of one or more of the following fields:</strong><br /> <ul> <li>Travel</li> <li>Membership</li> <li>Insurance /Claims</li> <li>Roadside Assistance</li> <li>Call Center Environment</li> <li>Sales</li> <li>Customer Service</li> <li>Leadership Development</li> </ul> <strong>Knowledge of:</strong><br /> <ul> <li>Adult learning theories, training methods and techniques</li> <li>Microsoft Office applications, Microsoft SharePoint, Adobe Creative Suite</li> <li>Principles of performance analysis</li> <li>Needs assessment and task analysis principles</li> <li>Instructional design theory, concepts and practices</li> </ul> <strong>Ability to:</strong><br /> <ul> <li>Lead large scale long-term learning and development projects</li> <li>Participate in performance consulting for management to include performance analysis, design, delivery and implementation of performance improvement interventions in a business environment</li> <li>Design and develop learning solutions; including but not limited to eLearning, Virtual, Instructor Lead and blended platforms</li> <li>Manage client/vendor relationship</li> <li>Develop and execute training and development strategies</li> <li>Observe, evaluate and provide coaching and feedback</li> <li>Develop and make presentations to large groups of employees</li> <li>Communicate effectively within a work environment</li> <li>Conduct needs assessments</li> <li>Identify new learning opportunities</li> <li>Analyze and resolve problems</li> <li>Travel throughout the assigned region</li> <li>Work irregular hours</li> </ul> <strong>Important Note:&nbsp;</strong>The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.