Manager, Claims Systems Support

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: work environment,compensation,about acg,management,leadership,claims,communication,support,insurance,claims,analysis,project management,management,quality assurance


Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /></p> <p><strong><u>Work Environment</u></strong><strong><u>:&nbsp;</u></strong>Work in a temperature-controlled office environment. Willingness to work irregular hours.<br /><br />The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!<br /><br /><br /></p>
Responsibilities: <p><strong><u>Primary Duties and Responsibilities (details of the basic job functions):</u></strong></p> <ul> <li>Lead the Unit to: provide business system and end-user support, represent the Claims department on project activities for Claims-wide claims management, telephone, and related systems and provide development of future Fast Accessible Claims Technology System (&ldquo;FACTS&rdquo;) interfaces.</li> <li>Manage business activities related to the development, implementation and administration of software and telephone systems impacting claim functions.&nbsp;</li> <li>Represent the Claims department on internal project teams for new systems and system enhancements.</li> <li>Plan, coordinate, approve and control related business readiness activities.&nbsp;</li> <li>Work with the Information System Department (&ldquo;ISD&rdquo;) and change committees to define multi-year system release plans and provides custodianship of roadmap documents.&nbsp;</li> <li>Maintain and administer business components of system configurations.&nbsp;</li> <li>Coordinate and approve end-user security access to Claims systems.&nbsp;</li> <li>Lead joint application development (&ldquo;JAD&rdquo;) sessions with IT to develop, review, test and approve business requirements and functional specifications.&nbsp;</li> <li>Manage User Acceptance Testing for all major releases to include: development of test cases, scheduling, facilitation, pilot training, defect identification, reporting and retesting resolutions.&nbsp;</li> <li>Manage production validation for system releases.&nbsp;</li> <li>Manage the development, review and approval of business requirements and functional specifications.</li> <li>Provide end-user support, such as system-related training in cooperation with Corporate Education, and otherwise promote the efficient and effective use of systems and related processes and procedures.</li> <li>Lead knowledge transfer to L&amp;D for all new or enhanced system functionality.&nbsp;</li> <li>Provide third level application help desk support and problem resolution.&nbsp;</li> <li>Represent Claims in identifying, prioritizing, testing and approving production defect fixes and enhancements.&nbsp;</li> <li>Provide content management for department-wide policy and procedure documentation, including the Claim Resource Library.&nbsp;</li> <li>Provide department-wide communication on behalf of Claims management.&nbsp;</li> <li>Compile documentation and report for review by management personnel.&nbsp;</li> </ul> <div><u>Supervisory Responsibilities (briefly describe, if applicable, or indicate None):</u></div> <ul> <li>Participate in the process of selecting, hiring, training, development, counseling and discipline of assigned staff in accordance with corporate Human Resource policies and procedures.</li> </ul>
Requirements: <div><strong><u>Preferred Qualifications:</u></strong></div> <div><u>Education:</u></div> <ul> <li>Insurance-related designation(s), such as:</li> <li>Chartered Property &amp; Casualty Underwriter (CPCU)</li> <li>IIA Associate In Claims</li> <li>IIA Certificate In General Insurance&nbsp;</li> </ul> <div><u>Knowledge and Skills:</u></div> <div>Knowledge of:</div> <ul> <li>Company project management and EPMO processes and related procedures (e.g. IGFs, etc.)</li> <li>System testing, such as test case development, execution, documentation and tracking.</li> <li>ACG Claims department processes and organization</li> <li>Fair Trade Practices Acts</li> <li>Negligence Law</li> <li>No-Fault Law</li> <li>Essential Insurance Act</li> <li>Subrogation</li> <li>Salvage</li> <li>Insurance industry trends</li> <li>Training in electronic estimating software</li> </ul> <strong>Qualifications</strong><br /> <p><strong><u>Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <p><u>Education (include minimum education and any licensing/certifications):</u></p> <ul> <li>Bachelor&rsquo;s degree in Business Administration or a related field or equivalent work experience in managing functions related to systems.</li> </ul> <div><u>Experience:</u></div> <p>Experience to include:</p> <ul> <li>Personal lines Property &amp; Casualty (P&amp;C) insurance, such as Auto, Home and Umbrella policies and coverages</li> <li>Staffing, coordinating and leading business and/or technology project teams</li> <li>Representing business end-users on IT related projects</li> <li>Analyzing and re-designing processes and procedures</li> <li>Utilizing Claims application systems</li> <li>Analyzing, testing, documenting, implementing and/or deployment of complex business systems and programs</li> </ul> <div>&nbsp;Supervisory experience to include:</div> <ul> <li>Policy provisions, principles, and concepts related to claim handling, such as:</li> <li>Auto No-Fault</li> <li>Auto PIP/Bodily Injury/Medical</li> <li>Homeowner Medical/Bodily Injury</li> <li>Boatowner Medical/Bodily injury</li> <li>Homeowner property</li> <li>Claim quality standards</li> <li>Claim fraud investigation</li> <li>Staffing</li> <li>Scheduling</li> <li>Leadership</li> <li>Managing employee performance</li> <li>Analysis and problem solving</li> <li>Decision making</li> <li>Budgeting</li> <li>Organization and planning</li> </ul> <div><u>Knowledge and Skills:<br /></u>Knowledge of:</div> <ul> <li>Property &amp; Casualty personal lines claims terminology and claim handling</li> <li>Claims application systems in a multi-state environment</li> <li>Business requirement definition, development and management.</li> <li>Business process design, documentation and implementation.</li> <li>Claims processes and organization</li> <li>Project management tools and methodologies</li> <li>Problem identification and resolution techniques</li> <li>Organizational impact analysis and business readiness expertise</li> </ul> <div>Ability to:</div> <ul> <li>Communicate effectively with others in the work environment, with vendors and with the public</li> <li>Analyze, prepare and present statistics and detailed reports to all levels of management</li> <li>Work under pressure and perform a variety of concurrent activities</li> <li>Manage change</li> <li>Coordinate activities of team members</li> <li>Interact with representatives of various business units</li> <li>Demonstrate excellent written and communication skills (a sample may be required at time of interview.)</li> <li>Willingness to work irregular hours</li> </ul>