Fleet Supervisor (AAA) - Lincoln NE

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.<br /><br /><a href="https://drive.google.com/file/d/1xmc49gYpBtXNm1seAFEegE2ywixCAof7/view?usp=drivesdk" target="_blank" title="Click Here to Learn More!" rel="noopener noreferrer">Click Here to Learn More!</a>

Lincoln, NE

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: work environment,compensation,about acg,talent acquisition,process management,management,analysis,maintenance,reporting,values,skills,knowledge,experience

Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG:</strong><br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><br /><strong>Compensation:</strong><br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!<br /><br /><strong>Work Environment:</strong><br />Works in a temperature-controlled office environment. Occasionally (up to 30% of work time) works as a service van driver with exposure to road hazards and temperature extremes. Frequent (up to 50% of the time) walking and standing. Occasional (up to 30% of work time) lifting, pulling, and pushing.
Responsibilities: <ul> <li>Supervises activities and personnel relative to the service vehicle and club fleet programs for an assigned shift.</li> <li>Interviews and recommends the hiring of personnel.</li> <li>Schedules work hours and assign job duties.</li> <li>Trains personnel regarding policies, procedures, and equipment operation.</li> <li>Evaluates employee work performance.</li> <li>Notifies management regarding member complaints concerning driver performance.</li> <li>Monitors fleet budget and approve related expenditures.</li> <li>Responsible for the repair and conversion of service vans and tow trucks.</li> <li>Supervises and participates in special automotive-related events.</li> <li>Functions as service vehicle operator as required.</li> <li>Schedules fleet maintenance and repair.</li> <li>Maintains service vehicle supplies.</li> <li>Provides training for a new tow truck and van driver.</li> <li>Coordinates and recommends the revision/development of Club Fleet and Service Vehicle procedures.</li> <li>Conducts staff meetings to apprise employees regarding the implementation/revision of operating policies/procedures.</li> <li>Maintains daily statistics for reporting purposes and prepares reports for management review regarding reimbursement and Club tow truck/service vehicle activities.</li> <li>Investigates, arbitrates, and settles member/customer damage and service complaints.</li> </ul>
Requirements: <strong>Experience in:</strong><br /> <ul> <li>Interacting with vendors, contractors</li> <li>Preparing cost and expense reports</li> <li>Assisting disabled vehicles and stranded motorists</li> <li>Towing and minor automobile maintenance</li> <li>Automotive fleet maintenance and repair</li> <li>Resolving customer service/damage complaints</li> </ul> <br /><strong>Knowledge of:</strong><br /> <ul> <li>Towing procedures</li> <li>Budget preparation techniques</li> <li>Basic software packages (e.g. Word, Excel)</li> <li>Service vehicles and related equipment used to provide emergency roadside assistance</li> </ul> <br /><strong>Supervisory ability to include:</strong><br /> <ul> <li>Scheduling</li> <li>Staffing</li> <li>Budgeting</li> <li>Decision making</li> <li>Analysis and problem solving</li> <li>Evaluating employee work performance</li> <li>Leadership</li> <li>Coordinating and controlling major projects</li> </ul> <br /><strong>Ability to:</strong><br /> <ul> <li>Communicate effectively with others in a work environment and with the public (Police, service (towing) providers)</li> <li>Demonstrate customer service skills</li> <li>Convert vehicles to service vans and tow trucks in accordance with departmental specifications</li> <li>Operate a two-way radio/Nextel, digital dispatch system, cellular phone, emergency lighting, and public address system (e.g. Starting systems, lockout tools, etc.)</li> <li>Main accurate records</li> <li>Prepare reports</li> <li>Perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages</li> </ul> <br />Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.