Property & Casualty Service Rep II - Stuart, FL

<strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong>

Stuart, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: about acg,compensation,customer service,support,benefits,education & experience,knowledge,skills,communication

Full Time

Competitive Compensation and Benefits Package

Overview: The Auto Club Group is seeking prospective&nbsp;<strong>Member Representative II&rsquo;s</strong>&nbsp;who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 60+ million members.
Responsibilities: <br /> <ul> <li> <p align="left">Provide a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments, and selling membership products. &nbsp;&nbsp;</p> </li> <li> <p align="left">Provide cashiering services to members including taking insurance payments (initial, installment, lapse, or reinstatement), membership payments, processing remittance/depository transfers, and balancing cash drawer.</p> </li> <li> <p align="left">Respond to customer inquiries and refers to agent when appropriate.&nbsp;</p> </li> <li> <p align="left">Provide a high level of administrative support to Insurance Agents during peak periods.</p> </li> <li> <p align="left">Provide customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel.&nbsp;</p> </li> <li> <p align="left">Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary.&nbsp;</p> </li> </ul> <div align="left">&nbsp;<br />&nbsp;</div> <div align="left"><strong>How you will benefit:<br /><br /></strong>Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:<br /><br /></div> <ul> <li>401k Match</li> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>PTO</li> <li>Paid Holidays</li> <li>Tuition Reimbursement</li> </ul>
Requirements: <br /> <div align="left"><strong><u>Education</u>:<br /><br /></strong></div> <ul type="disc"> <li>High School Diploma or equivalent</li> <li>Possess the appropriate State Property &amp; Casualty license</li> <li>Successful completion of Customer Service, Club and Travel and Payment Processing training within 6 months of hire</li> </ul> <div align="left">&nbsp;</div> <div align="left"><strong><u>Experience:<br /><br /></u></strong></div> <ul type="disc"> <li>Club promotions including the sales of club and membership products and services</li> <li>Promoting the sales of ACG insurance using established guidelines</li> <li>Providing a high level of customer-focused service</li> <li>Servicing insurance policies and processing applications, renewals, and amendments</li> <li>Taking payments</li> <li>Responding to billing and coverage questions</li> <li>Promoting the sale of insurance products and membership products</li> <li>Processing monetary transactions</li> <li>Outbound promotional calls for insurance</li> <li>Computer software applications (Word, Excel, etc.) and web-based operations</li> </ul> <div align="left">&nbsp;&nbsp;</div> <div align="left"><strong><u>Knowledge and Skills:<br /><br /></u></strong></div> <ul type="disc"> <li>Auto Club Group Preferred Vendors requirements</li> <li>Auto Club Group service standards</li> <li>Insurance terminology</li> <li>General insurance&nbsp;regulations</li> <li>Underwriting procedures</li> <li>Sales regulatory and compliance guidelines</li> <li>Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems</li> <li>Communicate effectively (verbal and written) with others in a work environment</li> <li>Perform mathematical calculations to accurately perform monetary transactions</li> <li>Work effectively in a team environment</li> <li>Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in-person), and maintenance of workstation and office facility</li> <li>Work irregular hours including holidays and weekends (may include community events)</li> <li>Work under pressure in a high volume, fast-paced customer service environment</li> <li>Maintain appropriate State Property &amp; Casualty license</li> </ul>