Supervisor, Fleet Operations

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.<br /><br /><a href="" target="_blank" title="Click Here to Learn More!" rel="noopener noreferrer">Click Here to Learn More!</a>

Jacksonville, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.&nbsp;<br /><br /><br /><br /> <div><strong>Work Environment:</strong></div> <p><span style="font-family: Arial; font-size: medium;">Works in a temperature-controlled office environment. Occasionally (up to 30% of work time) works as a service van driver with exposure to road hazards and temperature extremes. Frequent (up to 50% of the time) walking and standing. Occasional (up to 30% of work time) lifting, pulling, and pushing.</span></p>
Responsibilities: <br /> <ul> <li><span style="font-family: Arial; font-size: medium;">Supervises activities and personnel relative to the service vehicle and club fleet programs for an assigned shift</span></li> <li><span style="font-family: Arial; font-size: medium;">Interviews and recommends the hiring of personnel.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Schedules work hours and assigns job duties.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Trains personnel regarding policies, procedures and equipment operation.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Evaluates employee work performance.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Notifies management regarding member complaints concerning driver performance.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Monitors fleet budget and approves related expenditures.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Responsible for the repair and conversion of service vans and tow trucks.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Supervises and participates in special automotive related events.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Functions as service vehicle operator as required.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Schedules fleet maintenance and repair.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Maintains service vehicle supplies.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Provides training for new tow truck and van drivers.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Coordinates and recommends the revision/development of Club Fleet and Service Vehicle procedures.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Conducts staff meetings to apprise employees regarding the implementation/revision of operating policies/procedures.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Maintains daily statistics for reporting purposes and prepares reports for management review regarding reimbursement and Club tow truck/service vehicle activities. </span></li> <li><span style="font-family: Arial; font-size: medium;">May be required to run service calls as needed.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Investigates, arbitrates and settles member/customer damage and service complaints.</span></li> </ul> <div>&nbsp;</div> <br /> <br />
Requirements: <br /> <p><span style="font-family: Arial; font-size: medium;"><strong><u>Preferred Qualifications:</u></strong></span></p> <ul> <li><span style="font-family: Arial; font-size: medium;">College-level coursework in Business Administration or a related field.</span> <ul> <li>Experience in:</li> <li>Emergency road service</li> <li>Fleet management</li> <li>A supervisory capacity</li> <li>Operating dispatching equipment</li> </ul> </li> </ul> <ul> <li><span style="font-size: medium;"><span style="font-family: Arial;">Knowledge of:</span></span> <ul> <li>Automotive Services rules, restrictions, and towing procedures</li> <li>ACG mainframe systems</li> <li>PC based D/2000 electronic call receiving &amp; dispatch system</li> <li>Company products, policies, and procedures</li> </ul> </li> </ul> <ul> <li>&nbsp;<span style="font-family: Arial; font-size: medium;">Willingness and ability to work irregular hours, weekends, and holidays.</span></li> </ul> <div>&nbsp;</div> <div>&nbsp;</div> <p>&nbsp;</p> <p><span style="font-family: Arial; font-size: medium;"><strong><u>Required Qualifications:</u></strong></span></p> <ul> <li>Possession of a valid State driver&rsquo;s license.</li> <li><span style="font-family: Arial;">No more than six (6) points on a driver's license.</span></li> </ul> <div>&nbsp;</div> <div>Experience in:</div> <ul> <li>Interacting with vendors, contractors</li> <li>Preparing cost and expense reports</li> <li>Assisting disabled vehicles and stranded motorists</li> <li>Towing and minor automobile maintenance</li> <li>Automotive fleet maintenance and repair</li> <li>Resolving customer service/damage complaints<span style="font-size: medium;">&nbsp;</span></li> </ul> <br /> <p><span style="font-family: Arial; font-size: medium;">Knowledge of:</span></p> <ul> <li>Towing procedures</li> <li>Budget preparation techniques</li> <li>Basic software packages (e.g. Word, Excel)</li> <li>Service vehicles and related equipment used to provide emergency roadside assistance</li> </ul> <div>&nbsp;</div> <div>Supervisory ability to include:</div> <ul> <li>Scheduling</li> <li>Staffing</li> <li>Budgeting</li> <li>Decision making</li> <li>Analysis and problem solving</li> <li>Evaluating employee work performance</li> <li>Leadership</li> <li>Coordinating and controlling major projects</li> </ul> <div>&nbsp;</div> <p><span style="font-family: Arial; font-size: medium;">Ability to:</span></p> <ul> <li>Communicate effectively with others in a work environment and with the public (Police, service (towing) providers)</li> <li>Demonstrate customer service skills</li> <li>Convert vehicles to service vans and tow trucks in accordance with departmental specifications</li> <li>Operate a two-way radio/Nextel, digital dispatch system, cellular phone, emergency lighting, and public address system (e.g. Starting systems, lockout tools, etc.)</li> <li>Main accurate records</li> <li>Prepare reports</li> <li>Perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages</li> </ul> <div>&nbsp;</div> <p><span style="font-family: Arial; font-size: medium;">Written communication skills to include report preparation. A writing sample may be required at time of interview.</span></p> <div>&nbsp;</div> <br />