People & Culture Operations Analyst - Remote

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: about acg,work environment,compensation,analysis,diversity,teamwork,consulting,quality assurance,experience,values,education,knowledge

Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG:</strong><br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><br /><strong>Compensation:</strong><br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!<br /><br /><strong>Work Environment:</strong><br />Work in a temperature-controlled office environment. Occasional travel (less than 10% of work time) required with exposure to road hazards and temperature extremes.
Responsibilities: <ul> <li>Provide insights and analysis into the exit and pulse survey results to ensure improvement measures are being taken to improve the employee experience.</li> <li>Work in partnership with the Customer Experience Teams to merge employee and customer satisfaction data to draw insights into creating the best member experience.</li> <li>Use advanced analytics to understand what journey moments have the most impact on overall employee engagement and be proactive in identifying potential exit risks.</li> <li>Use statistical analysis to understand what drives and motivates our employees and the environmental factors that influence certain behaviors.</li> <li>Act as a consultant to various internal stakeholders such as the HR Business Partners, CoE leaders, and business line executives on employee motivation and behaviors and ways to mitigate cultural issues.</li> <li>Leverage Affirmative Action and Office of Diversity &amp; Inclusion data to ensure we are creating and maintaining an inclusive and diverse culture by reviewing survey results and people data.</li> <li>Use data to answer questions with appropriate statistical tests, hypothesis testing, and understanding of how to leverage insights for various audiences.</li> <li>Use data insights to develop presentations for your recommendations on improvement opportunities for the employee experience.</li> </ul>
Requirements: <strong>Education:</strong><br /> <ul> <li>Ph.D. in I/O Psychology or related field</li> </ul> <br /> <p><strong>Experience:</strong></p> <ul> <li>Five years of experience in the following:</li> <li>Using a quantitative and qualitative approach to create insights and solutions</li> <li>Identifying, investigating, and resolving problems</li> <li>Preparation/delivery of effective oral and written presentations</li> <li>Cost/benefit analysis</li> </ul> <br /> <p><strong>Knowledge of:</strong></p> <ul> <li>Internal research design and development</li> <li>Employee engagement principles and practices</li> </ul> <br /> <p><strong>Ability to:</strong></p> <ul> <li>Generate and test hypotheses</li> <li>Design and execute complex research and data analysis</li> <li>Preparing summaries and analyses of data, including visuals</li> <li>Communicate efficiently and practically to internal and external stakeholders at all levels</li> <li>Create documentation of the assessment development process, data collection methods, and decisions related to methodology.</li> </ul> <br />Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified<br />applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.