AAA Tow/Light Service Vehicle Driver

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.<br /><br /><a href="https://drive.google.com/file/d/1xmc49gYpBtXNm1seAFEegE2ywixCAof7/view?usp=drivesdk" target="_blank" title="Click Here to Learn More!" rel="noopener noreferrer">Click Here to Learn More!</a>

Naples, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG:</strong><br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><br /><strong>Compensation:</strong><br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!
Responsibilities: <ul> <li>Operate tow trucks or light service vehicles to provide Emergency Road Service (ERS) to AAA members as requested.</li> <li>Receive call information (location of the disabled vehicle) from the Customer Interaction Center and respond to the scene of disablement.</li> <li>Identify the problem, verify possession of valid AAA membership card, and provide service (tire changes, fuel delivery, battery jumpstarts, minor mechanical adjustments, battery installations, lockout service, etc.) in accordance with established procedures.</li> <li>Arrange for/tows vehicle, following specific instructions from the towing manual, when the vehicle cannot be started or is unsafe to drive.</li> <li>Conduct routine maintenance checks and cleans the service vehicle on a regular basis.</li> <li>Provide ERS support at special events as requested (Thanksgiving Day parade, etc.).</li> <li>Track/record all daily activities by completing call logs, vehicle logs, receipts, etc.</li> <li>Report all driving infractions to the supervisor.</li> </ul> <br /> <p align="left"><strong>How you will benefit:<br /></strong><br />Our AAA Service Vehicle Drivers earn a competitive wage from&nbsp;$17.50-$23.00 hourly depending on experience&nbsp;with a potential of earning bonuses and performance incentives&nbsp;</p> <ul> <li>Overtime earning potential at time and a half the hourly wage</li> <li>Shift premiums 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am</li> <li>$1000 sign on bonus; split payment at 90 and 180-days of employment</li> <li>$250 Quarterly Perfect Attendance bonus</li> </ul> <ul> <li>Fully paid training</li> <li>Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: <ul> <li>401k Match</li> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>PTO</li> <li>Paid Holidays</li> <li>Tuition Reimbursement</li> </ul> </li> </ul>
Requirements: <ul> <li>Have a high school diploma or equivalent and a valid driver&rsquo;s license</li> <li>21 years of age or older</li> <li>Possession of a valid state driver&rsquo;s license with minimal driving infractions/incidents. <ul> <li>If employed in Illinois, possession of a valid Illinois C-Non CDL driver&rsquo;s license.**</li> </ul> </li> <li>Successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).</li> <li>Experience using tablets or electronic devices to update calls, review policy and procedure and information, document safety records and other applicable duties</li> <li>Customer Service Experience including ability to effectively communicate to customers/ members and understand the need for meeting/exceeding customer expectations.</li> <li>Ability to lift materials weighing up to seventy-five (75) pounds</li> <li>Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires, prior tow truck driver or roadside service experience. Safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience, preferred.</li> </ul> <br /> <p align="left"><strong>What it&rsquo;s like to work for us:</strong></p> <p align="left">We serve our members by making their satisfaction our highest priority. We do what&rsquo;s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.</p> <p align="left">All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.</p> <p><strong>Who we are:</strong></p> <p align="left">The Auto Club Group helps AAA Members enjoy life&rsquo;s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.</p> <p align="left">The Auto Club Group has established four long-term enterprise goals:</p> <ul> <li>Long-term, sustainable, profitable growth</li> <li>AAA Membership growth and renewal</li> <li>Operational excellence</li> <li>Become the &ldquo;flagship club&rdquo; of the AAA Federation</li> </ul> <br /><br /> <p align="left">Important Note:</p> <p align="left">The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.</p> <p><span lang="EN">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p>