Communication Specialist

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p>

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /> <p style="font-weight: 300;"><strong><strong style="font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Work Environment:</u></strong></strong></p> <p style="font-weight: 300;">Work in a temperature-controlled office environment.&nbsp;&nbsp;May be required to travel.<br /><br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <ul> <li><span style="font-family: Arial; font-size: medium;">Under moderate guidance and supervision, research, write and edit standard internal communication documents, articles or emails for management and non-management audiences.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Develop, publish and update content to the company intranet, external communication portals and other interactive media.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Update and publish company policy and procedures as directed.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Work with business lines and departments to ensure that all communications increase employee awareness and knowledge of products/services and company activities while adhering to established company communication standards. </span></li> <li><span style="font-family: Arial; font-size: medium;">Conduct routine tasks and assignments as directed, obtain appropriate approvals and ensure cost-effective completion within specified deadlines.</span><span style="font-family: Arial; font-size: medium;"><br /></span></li> <li><span style="font-family: arial;"><span style="font-size: medium;">Analyze possible solutions and standard procedures to solve a range of straightforward problems.&nbsp; </span></span></li> <li><span style="font-family: arial;"><span style="font-size: medium;">Identify employee information/communication needs and make recommendations for improvement to communication methods, processes and procedures.&nbsp; </span></span></li> <li><span style="font-family: arial;"><span style="font-size: medium;">Use sound judgement to escalate issues to senior staff.</span></span></li> <li><span style="font-family: Arial; font-size: medium;">May participate in communication project teams or assist with audio/visual equipment when necessary.</span></li> </ul>
Requirements: <p style="font-weight: 300;"><strong><strong style="font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Preferred Qualifications:&nbsp;</u></strong></strong></p> <p style="font-weight: 300;">Knowledge of:</p> <ul style="font-weight: 300;"> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">Video production and editing</span></li> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">Layout,</span><span style="font-style: inherit; font-weight: inherit;">&nbsp;&nbsp;</span><span style="font-style: inherit; font-weight: inherit;">photo editing, basic photography, design</span></li> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">SharePoint functionality (web parts, creating/editing intranet pages etc.)</span></li> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">Digital signage technology</span></li> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">Create presentations and reports</span></li> <li style="font-style: inherit;">HTML code</li> </ul> <strong><strong><strong style="font-style: inherit;">Qualifications<br /></strong></strong></strong> <p><strong><u><span style="font-family: Arial;">Required Qualifications (these are the minimum requirements to qualify):</span></u></strong></p> <div><u><span style="font-family: Arial; font-size: medium;">Education (include minimum education and any licensing/certifications):</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Bachelor Degree in Journalism, English, Public Relations, Communications or a related field</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Experience:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Writing articles for publications</span></li> <li><span style="font-family: Arial; font-size: medium;">Web and graphics design</span></li> <li><span style="font-family: Arial; font-size: medium;"><a>Writing, editing, proofreading and organizing content, and layout page design (web and print)</a>&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Interviewing subject matter experts</span></li> <li><span style="font-family: Arial; font-size: medium;">Creating instructional documents, help guides or job aids (technical writing)</span></li> </ul> <p><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u>&nbsp;</p> <p><span style="font-family: Arial; font-size: medium;">Knowledge of:</span></p> <ul> <li><span style="font-family: Arial; font-size: medium;">Associated Press style</span></li> <li><span style="font-family: Arial; font-size: medium;">Script writing techniques</span></li> <li><span style="font-family: Arial; font-size: medium;">current and emerging communication techniques (i.e., social media, blogging, video, mobile and&nbsp;</span>infographics)</li> <li><span style="font-family: Arial; font-size: medium;">Microsoft Office applications, Microsoft SharePoint, Adobe Creative Suite (e.g. Adobe Dreamweaver, InDesign, Illustrator,&nbsp;</span>Fireworks and Photoshop)</li> </ul> <div><span style="font-family: Arial; font-size: medium;">Ability to:</span></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Write and edit stories and announcements</span></li> <li><span style="font-family: Arial; font-size: medium;">Develop story ideas or content for various employee audiences</span></li> <li><span style="font-family: Arial; font-size: medium;">Communicate effectively within a work environment</span></li> <li><span style="font-family: Arial; font-size: medium;">Provide counsel to all levels of management on communication processes/issues</span></li> <li><span style="font-family: Arial; font-size: medium;">Handle special assignments and confidential reports as requested</span></li> <li><span style="font-family: Arial; font-size: medium;">Actively identify new learning opportunities</span></li> <li><span style="font-family: Arial; font-size: medium;">Design graphics to accompany communications</span></li> <li><span style="font-family: Arial; font-size: medium;">Demonstrate strong writing skills (a writing sample will be required at time of application)</span></li> <li><span style="font-family: Arial; font-size: medium;">Work with outside vendors</span></li> </ul> Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.