IT Engineer

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p>

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /> <div><strong><u>Work Environment</u></strong></div> <ul> <li>&nbsp;Works indoors in a temperature controlled office environment.</li> </ul> <div><span style="font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance,&nbsp;401(k), generous time off, a complimentary AAA Membership and much more!</span></div>
Responsibilities: <ul> <li>Serves as a team member in implementing and supporting moderately complex new and/or revised processes, systems or networks.</li> <li>Reviews client requirements and recommends technology solutions that are cost effective and meet IT architecture standards.</li> <li>Acquires an understanding of user requirements and prepares progress reports for project/maintenance tasks.</li> <li>Develops system specifications, prototypes, and documentation in accordance with IS standards.</li> <li>Responsible for the completion and quality of assigned deliverables to ensure meeting department objectives.</li> </ul>
Requirements: <p><strong><u>Preferred Qualifications:</u></strong></p> <div>&nbsp;Certification:</div> <ul> <li>ITIL&nbsp;Foundation&nbsp;</li> </ul> <div>Experience in/with:</div> <ul> <li>Responding to customer incidents and restoring service (using documented process and work around)</li> <li>Analyzing customer incidents and/or requests and reviewing and selecting the most appropriate plan to restore service</li> <li>Documenting a complete solution (current assessment, gap analysis, proposed solution, bills of materials, configuration specifications, etc.</li> <li>Mapping customer requirements to detailed solution design</li> <li>Leveraging advanced monitoring tools to collect information and affect configuration changes</li> </ul> <div>Knowledge of:</div> <ul> <li>Hardware and software languages and ITIL practices and frameworks</li> <li>Audit Procedures and Best Practices</li> </ul> <strong>Qualifications</strong><br /><br /> <p><strong><u>Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <ul> <li>Bachelor Degree in Computer Science or related field or applicable professional certification and/or two to four years relevant technical and analytical experience.</li> </ul> <p>Requirements include the same as previous in job family plus strong technical and analytic experience.</p> <div>Experience in/with:</div> <ul> <li><span style="font-size: medium;">Supporting work/projects that require needs and cost/benefit analysis and resolution of changes in project scope</span></li> <li><span style="font-size: medium;">Analyzing, coding, documenting and testing technology products and systems.</span></li> <li><span style="font-size: medium;">Implementation and/or modification of current or new technology in order to meet business needs</span></li> <li><span style="font-size: medium;">Applying standard methodologies and analysis to problem solving</span></li> <li><span style="font-size: medium;">Developing technology documentation</span></li> <li><span style="font-size: medium;">Supporting work/projects that require needs and cost/benefit analysis and resolution of changes in project scope</span></li> <li><span style="font-size: medium;">Gathering business requirements and preparing business proposals for business lines</span></li> <li><span style="font-size: medium;">Evaluating hardware and software products and developing recommendations for management</span></li> </ul> <div>Knowledge of:</div> <div> <ul> <li><span style="font-size: medium;">System operation practices</span></li> <li><span style="font-size: medium;">Security and control procedures</span></li> <li><span style="font-size: medium;">Computer technologies and multi-platform capabilities</span></li> </ul> </div> <div>Ability to:</div> <div> <ul> <li><span style="font-size: medium;">Learn to use new concepts and technologies</span></li> <li><span style="font-size: medium;">Evaluate moderately complex problems/changes and understand the inter-dependencies between components</span></li> <li><span style="font-size: medium;">Develop solutions requiring analysis and research</span></li> <li><span style="font-size: medium;">Strong written communication skills, including, but not limited to, procedures and technical material preparation and presentation.</span></li> </ul> </div> <strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.