Sales Support Analyst I

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /> </p> <p><strong><u>Work Environment:</u></strong></p> <p>Work in a temperature-controlled office environment.</p> <strong><br /> <u>Compensation</u></strong><br /> The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <p>Provides support to Auto Club Group (ACG) sales/club delivery systems including input, analysis, research and maintenance of agent pay issues/club service issues. Acts as a resource for management and agent questions pertaining to various sales and/or club issues (e.g. agent number changes, agent appeals, technical support, product and payments, agent appointments, agent contests and recognition programs, club products: tickets, driving permits, legal fee reimbursements, etc.). Analyzes data and maintains computer tables to ensure accurate reports and management information.</p> <p>Provides support to the customer service helpline and/or responds to telephone inquiries and e-mail requests. Documents and maintains records to track problems/concerns regarding various pay or product issues. Analyzes and processes information that may include the following: house book cuts for agents, pay information to accounts, agent award measurements, ticketing inventories, agent commission adjustments/exemptions, etc. Works with various departments (Payroll, Corporate Disbursements, General Counsel, etc.) in support of field/club operations and may develop communication and/or assist in the development of training programs to ensure field personnel have current information regarding updated processes and revised/new programs.</p>
Requirements: <p><strong><u>Preferred Qualifications:</u></strong></p> <p><strong>Knowledge of and/or experience with ACG systems and/or generated reports to include the following:</strong></p> <ul> <li>Knowledge of onboarding agencies and/or contract management.</li> <li>Knowledge of compensation programs, calculations, reports, and payroll files.</li> <li>Sales rules, policies, and procedures.</li> <li>Knowledge of agent support functions and areas.</li> <li>AAAgent Connect, AAA Insurance Link, POS, and/or IMS.</li> <li>Maintaining statistical and financial records for accounting purposes.</li> <li>Complete and track process milestones.</li> <li>Prioritize work to meet service level agreements.</li> <li>Complete high volumes of repetitive tasks.</li> </ul> <p><strong><u>Qualifications</u></strong></p> <p><strong>Required Qualifications (these are the minimum requirements to qualify):</strong></p> <ul> <li>College level coursework in Business Administration, Computer Science, Marketing, Communications or a related field, or related work experience in a customer service or business administration environment.</li> </ul> <p><strong>Experience:</strong></p> <ul> <li>P.C. software applications (e.g. Excel, Word, Access, Varicent, PeopleSoft, etc.).</li> <li>Database record maintenance and reporting.</li> <li>Navigating multiple sources of information and applying information as needed.</li> <li>Investigating problems and providing information and timely follow-up to customer/client.</li> <li>Preparation and presentation of materials.</li> <li>Analyzing, interpreting and summarizing technical information.</li> <li>Performing basic mathematical calculations including statistics.</li> <li>Serving as a team member on projects.</li> </ul> <p><strong>Knowledge and skills:</strong></p> <ul> <li>Knowledge of ACG insurance/club product and services.</li> <li>Developing and analyzing system generated reports and data relating to various sales support functions (e.g. Sales production, commissions, incentive payments, agent recognition/contests, ticket inventory, change of agent, agent appointments, etc.).</li> <li>Responding to customer service helpline/telephone inquiries/e-mail requests.</li> <li>Developing and document standards, methods and procedures.</li> <li>Working in a team environment and communicate effectively with others.</li> <li>Working &nbsp; independently and set appropriate priorities to meet deadlines.</li> <li>Strong writing skills for report/technical writing.&nbsp; (A writing sample may be required at time of interview)</li> </ul>