Group Travel Specialist

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Omaha, NE

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /> </p> <p><strong><u>Work Environment:</u></strong></p> <p>Work in a temperature-controlled office environment.</p> <strong><br /> <u>Compensation</u></strong><br /> The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <p>Serves as a key contributor and support to Group operations by developing and implementing group products, researching, updating and distributing group travel product and service plan information, developing job aids for sales initiative, developing and delivering presentation for various groups, preparing and implementing group contracts and supporting group scorecard. Supports Group field initiatives and coordinates and maintains specialized group programs (special cruise/tour program information, override programs, airline ticket funds, providing travel escort service to various groups, etc.) to ensure meeting department growth objectives. Responds to escalated customer service with field/partners.</p> <p>Prepares and conducts presentations for Affinity groups and provides follow-up services. Provides support to the group inventory process by on-going review of revenue plan and disbursing key field communications to ensure inventory optimization. Supports escalated customer service with Travelport site to ensure quality service goals are met. Works with Travel Agents and vendors to process checks, verify documents, process refunds and compile manifests.</p>
Requirements: <p><strong><u>Preferred Qualifications:</u></strong></p> <ul> <li>Certified Travel Counselor (CTC) Designation.</li> </ul> <p><strong><u>Qualifications</u></strong></p> <p><strong>Required Qualifications (these are the minimum requirements to qualify):</strong></p> <p><strong>Education (include minimum education and any licensing/certifications):</strong></p> <ul> <li>High school diploma or equivalent.</li> </ul> <p><strong>Experience:</strong></p> <ul> <li>Travel products and services.</li> <li>Writing business communications.</li> <li>P.C software applications (i.e. Word, Excel, PowerPoint, etc.).</li> <li>Accurately performing basic mathematical calculations.</li> <li>Developing and delivery of presentations.</li> <li>Travel booking engines/sites.</li> </ul> <p><strong>Knowledge and Skills:</strong></p> <ul> <li>Multi-travel product lines.</li> <li>Travel processing procedures.</li> <li>Standards and regulations regarding travel industry.</li> <li>Presenting travel programs to groups.</li> <li>Escorting trips as required.</li> <li>Working under pressure to meet deadlines.</li> <li>Developing group product in response to group need.</li> <li>Determining competitive pricing.</li> <li>Analyzing and resolving problems.</li> <li>Assisting in the development of group trips to ensure the successful operation of group travel.</li> </ul>