Salesforce Business Consultant/Analyst

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.<br /><br /><a href="" target="_blank" title="Click Here to Learn More!" rel="noopener noreferrer">Click Here to Learn More!</a>

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG:</strong><br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><br /><strong>Compensation:</strong><br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!
Responsibilities: <ul> <li>Provides support to management on the coordination and oversight of a wide variety of projects and issues including analyzing statistical data, preparing reports, developing communications, and representing business lines on inter-departmental projects.</li> <li>Functions as an advisory resource in the development of business plans and processes and perform research on various subjects, providing analysis and recommendations to managers.</li> <li>Assists management in the development of the budget (capital, expense, and staffing) and monitors information to ensure adherence to corporate standards.</li> <li>Plans and makes necessary arrangements for meetings and events (location, contracts, appropriate materials, and budget).</li> <li>Provides support as the department expert/resource in the identification and resolution of problems.</li> </ul>
Requirements: <strong>Education:<br /></strong> <ul> <li>College-level coursework in Business Administration, Insurance, Management, or a related field.<strong> <br /></strong></li> </ul> <br /><strong>Professional level experience in/with most of the following:</strong><br /> <ul> <li>Analyzing and defining resource and skill requirements for projects</li> <li>Recommending process improvements</li> <li>Policy and/or procedure development</li> </ul> <br /><strong>Experience in/with:</strong><br /> <ul> <li>Developing policies/standards</li> <li>Business planning and consulting</li> <li>PC software and associated applications (i.e. Windows; Word, Excel, McIntosh)</li> <li>Assisting with the budget development process</li> <li>Implementing established goals and objectives</li> <li>Statistical analysis</li> <li>Problem identification and resolution techniques (flow charting, nominal group technique, etc)</li> <li>Developing/distributing management reports</li> <li>Member/client retention programs</li> </ul> <br /><strong>Ability to:</strong><br /> <ul> <li>Communicate effectively with others in a work environment and with the public</li> <li>Prepare and conduct presentations to all levels of management and external groups (e.g. Government, industry officials, out-of-state Auto Club Group (ACG locations), businesses, financial institutions, and associations)</li> <li>Analyze data and make recommendations</li> <li>Prepare reports</li> <li>Work under pressure to meet deadlines</li> <li>Provide guidance and training to new personnel</li> <li>Understand and communicate information regarding ACG products, policies, and procedures</li> <li>Travel throughout state/out-of-state including various ACG clubs and field locations</li> <li>Work irregular hours including weekends and holidays</li> <li>Written communication skills. (A writing sample may be required at the time of interview.)</li> </ul> <br /> <div><strong><u>Preferred Qualifications:</u></strong></div> <div>&nbsp;</div> <ul> <li>Bachelor&rsquo;s Degree preferred.</li> <li>Lead, build, and maintain world-class solutions using best practices in the areas of system decommissions</li> <li>Recommend improvements to existing systems and processes</li> <li>Lead implementation of new processes and technologies</li> <li>Create Test Plans</li> <li>Lead pre and post-implementation plan</li> <li>Provide end-user support as needed</li> </ul> <div>&nbsp;</div> <br />Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.