Coordinator Service Vehicle Operator

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG:</strong><br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><br /><strong>Compensation:</strong><br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!<br /><br />The Auto Club Group is seeking reliable and knowledgeable prospective&nbsp;<strong>Coordinator Service Vehicle Operators&nbsp;</strong>who are committed to AAA members&rsquo;&nbsp;automotive&nbsp;needs&nbsp;by&nbsp;delivering a high-quality service experience through&nbsp;AAA Roadside Assistance, AAA Battery Service and AAA Approved Auto Repair across ACG&rsquo;s 13-state footprint.
Responsibilities: <ul> <li>Coordinate work activities of Service Vehicle Operators and functions as a back‑up driver in order to ensure quality service.</li> <li>Instruct Service Vehicle Operators on Company rules of service and proper handling of trucks.</li> <li>Maintain attendance records. Provides input to General Supervisor, ERS Support regarding employee work performance.</li> <li>Maintain inventory of tow truck/service vehicle supplies, vehicle maintenance/repair records, and requisition replacement tools and/or equipment as needed.</li> <li>Ensure proper maintenance of tow trucks, service vehicles, and equipment.</li> <li>Prepare reports and assist in Automotive Services related activities as required.</li> </ul> <br /> <p align="left"><strong><span style="font-family: Arial;">How you will benefit:</span></strong></p> <ul> <li> <p align="left"><span style="font-family: Arial;">Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:</span></p> <ul> <li> <p align="left"><span style="font-family: Arial;">401k Match</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Medical</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Dental</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Vision</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">PTO</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Paid Holidays</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Tuition Reimbursement</span></p> </li> </ul> </li> </ul>
Requirements: <strong>Education:</strong><br /> <ul> <li>Valid driver&rsquo;s license</li> <li>No more than six (6) points on State driver&rsquo;s license.</li> </ul> <br /> <strong>Experience:</strong><br /> <ul> <li>Experience as a tow truck driver or the equivalent.</li> </ul> <br /> <strong>Knowledge and Skills:</strong><br /> <ul> <li>Good interpersonal and communication skills.</li> <li>Demonstrated customer service skills.</li> <li>Perform basic mathematical calculations including addition, subtraction, multiplication, and division</li> <li>Locate street numbers and intersections within an acceptable time limit</li> <li>Provide work direction and guidance</li> <li>Communicate effectively with others in a work environment and with the public (e.g. Members)</li> <li>Maintain files and records</li> <li>Complete activity reports</li> <li>Successfully complete drug screening and DOT health screen</li> <li>Operate tow truck or light service vehicle and related equipment to provide emergency road service to AAA members and other motorists</li> <li>Provide minor automotive repair (i.e. changing hoses, belts, etc.) During the absence of assigned personnel</li> <li>Lift material weighing up to seventy-five (75) pounds</li> <li>Proper towing procedures</li> <li>English spelling and grammar</li> <li>Various types of towing equipment (i.e. Safety chains, sling, &lsquo;j&rsquo; hooks, dollies, lock-out tools, wheel-lift equipment, rollback trucks, etc.)</li> <li>Minor automotive repair</li> <li>Willingness to work irregular hours and in adverse weather conditions</li> <li>Knowledge of policies and procedures (service benefits) relative to emergency road service.</li> <li>MI Fleet Requirement: Valid State CDL Class A (commercial) driver&rsquo;s license.</li> <li>Chicago Fleet Requirement: Valid Class C (Non-CDL)</li> </ul> <br />Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.