Leisure Travel Agent - Ocala, FL

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Ocala, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: about acg,work environment,compensation,sales,administrative,travel,education & experience,knowledge,skills

Full Time

Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /><br /> <div><strong><u><span style="font-family: Arial;">Work Environment:</span></u></strong></div> <p><span style="font-family: Arial;">Work in a temperature-controlled office environment.</span></p>
Responsibilities: <br /> <p><span style="font-family: Arial;">Sell complex and/or large-scale domestic and international travel packages. Advise on best value, location, and mode of travel to meet client needs and manage book of business. Complete reservations and advise clients regarding documentation requirements. Consummate sales by making necessary travel arrangements (i.e. reservation, collection of money, and processing of documents). Receive and resolve related customer concerns. Enter company travel sales data into CRM system in accordance with company guidelines. May oversee the daily travel operation in an assigned location.</span></p> <div><span style="font-family: Arial;">&nbsp;</span></div> <p><span style="font-family: Arial;">May perform administrative functions such as facility issues (i.e. equipment, cleaning, etc.), assist management in training new staff members, maintain attendance records, etc. May monitor travel system performance and notify management regarding concerns.&nbsp;</span></p>
Requirements: <div align="left"><br /> <p><strong><u><span style="font-family: Arial;">Education:</span></u></strong></p> <ul type="disc"> <li><span style="font-family: Arial;">Successful completion of an approved travel school, vendor-sponsored certification, CLIA MCC/ACC, Travel Institute&rsquo;s CTA/CTC, International and Domestic DS modules, or substantial experience as a travel agent.</span></li> <li><span style="font-family: Arial;">Provide evidence of participation in industry educational activities such as Preferred Supplier Training, Advanced Sales Training, Advanced Prospecting Training.</span></li> </ul> <div>&nbsp;</div> <div><strong><u><span style="font-family: Arial;">Experience:</span></u></strong></div> <p><span style="font-family: Arial;">Extensive experience in/with:</span></p> <ul type="disc"> <li><span style="font-family: Arial;">Planning and booking complex and/or large scale domestic and international travel packages</span></li> </ul> <div><span style="font-family: Arial;">&nbsp;</span></div> <div><span style="font-family: Arial;">&nbsp;</span></div> <div><strong><u><span style="font-family: Arial;">Knowledge and Skills:</span></u></strong></div> <p><span style="font-family: arial;">Advanced knowledge of:</span></p> <p>&nbsp;</p> <ul> <li><span style="font-family: Arial;">Domestic and international fare structures and ticketing systems</span></li> <li><span style="font-family: Arial;">Sales and prospecting techniques</span></li> <li><span style="font-family: Arial;">Customer relationship skills</span></li> <li><span style="font-family: Arial;">Internet sites for research and booking capabilities</span></li> <li><span style="font-family: Arial;">Travel conditions including customs, immigration and inoculation requirements,&nbsp; hygienic practices, political situations, etc.</span></li> <li><span style="font-family: Arial;">Monetary restrictions, and cancellation/change penalties</span></li> <li><span style="font-family: Arial;">Travel regulations including A.R.C. (Airline Reporting Corporation) and I.A.T.A.N.</span>(International Association of Travel Agency Network)</li> <li><span style="font-family: Arial;">Proficiency in utilizing airline reservation systems to include domestic and international ticketing systems.</span></li> </ul> <p><span style="font-family: arial;"><br /><strong>Ability to:</strong></span></p> <ul> <li><span style="font-family: Arial;">Capture travel related information into reservation/financial system</span></li> <li><span style="font-family: Arial;">Communicate effectively in a work environment, the public and travel vendors</span></li> <li><span style="font-family: Arial;">Perform basic mathematical calculations including percentages to complete Travel sales transactions</span></li> <li><span style="font-family: Arial;">Work irregular hours</span></li> </ul> </div>