Leisure Travel Agent - Vernon Hills, IL

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Vernon Hills, IL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: about acg,work environment,compensation,sales,travel,certification,experience,knowledge,skills,preferred

Full Time

Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /><br /> <p><strong><u>Work Environment:</u></strong></p> <p>Works indoors in a temperature-controlled office environment.</p>
Responsibilities: <br />Sell travel packages in all product categories, to include the preparation of complex itineraries with a mix of products. Actively solicit and promote new travel business. Advise on best value, location, and mode of travel to meet client needs and develop book of business. Complete reservations and advise clients regarding documentation requirements. Consummate sale by making necessary travel arrangements (i.e. reservation, collection of money, and processing of documents). Receive and resolve related customer concerns. Build and grow a book of client business. May oversee the daily travel operation in an assigned location.
Requirements: <div align="left"> <div><strong><u>Preferred:<br /><br /></u></strong></div> <div>Experience with/in:</div> <ul> <li>Galileo Focalpoint/Viewpoint to book domestic/international air, car and hotel</li> <li>Travelport Cruise</li> <li>Supplier websites to book tours/cruises</li> </ul> <p>Travel experience to include:</p> <ul> <li>Cruising and tours</li> <li>Independent domestic and internationally</li> </ul> <p>&nbsp;</p> <p><strong><br />Qualifications</strong></p> <p><strong><u>Required Qualifications:</u></strong></p> <ul> <li>Successful completion of an approved travel school or two or more years experience as a travel agent.</li> <li>Certification from Institute: Certified Travel Associate (CTA), Certified Travel Counselor (CTC), Certified Travel Industry Executive (CTIE), Lifestyle Specialist (LS), Destination Specialist (DS), Cruise Lines International Association (CLIA) Accredited Cruise Counselor (ACC), Master Cruise Counselor (MCC), tourist board and vendor-sponsored certifications, tourist board, and vendor-sponsored certifications, Advanced Sales Training, and Advanced Prospecting Training.</li> </ul> <p><br />Experience:</p> <div> <ul> <li>Planning and booking travel packages containing a mix of products including domestic and international products.</li> </ul> <div><br />Advanced Knowledge of:</div> <ul> <li>Sales and prospecting techniques.</li> <li>Various travel systems including: airline reservation systems to book domestic/international air, car and hotel. Travelport to book cruises.Supplier websites to book tours.&nbsp;Agent Max to secure insurance.</li> <li>Monetary requirements and cancellation/change penalties.</li> <li>Travel regulations including A.R.C. (Airline Reporting Corporation) and I.A.T.A.N. (International Association of Travel Agency Network).</li> <li>Internet sites for research and booking capabilities.</li> <li>Domestic and international preferred products and suppliers. &nbsp;</li> <li>PC software applications including Microsoft Office.</li> <li>Airline rules, regulations. &nbsp;</li> <li>Travel protection insurance.</li> <li>World geography/events.</li> </ul> <p><br />Ability to:</p> <ul> <li>Capture travel-related information into reservation/financial system.</li> <li>Communicate effectively in a work environment, the public, and travel vendors.</li> <li>Perform basic mathematical calculations including percentages to complete travel sales transactions.</li> <li>Work irregular hours.</li> <li>Achieve sales goals.</li> <li>Manage time effectively.</li> <li>Problem solves and exhibit critical thinking.</li> </ul> </div> <u></u></div> <br />