Travel Counselor

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Plantation, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG:</strong><br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><strong><br />Compensation:</strong><br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!<br /><br /><strong>Work Environment:</strong><br />Limited travel to industry seminars, training, shows, events, and Continuous Education opportunities. Branch hours vary by location and may include evenings and weekends.<br /><br />Sales position engaged in selling travel to Members and nonmembers utilizing Professional Selling Skills. Actively pursuing opportunities to establish and strengthen customer relationships through selling and consulting. Supporting all ACG Branded Products and Services in a professional and service-oriented manner.&nbsp;
Responsibilities: <ul> <li>Utilizes Professional Selling skills from beginning to end to determine client&rsquo;s travel needs, creates a memorable vacation, closes the sale, and builds customer relationships. Provides outstanding customer service through product knowledge, industry news, and destination expertise. Sells AAA Branded Products &amp; Services and ACG preferred Suppliers. Proactively seeks sales opportunities through various avenues to include, walk-ins, outbound client calls, client retention, self-marketing, and customer referrals. Meets and exceeds Minimum Adjusted Sales Goals.</li> <li>Supports and embraces AAA Auto Club Group Preferred Supplier program, AAA Branded Product &amp; Services, preferred automation methods, and all other Travel Agency strategy initiatives. Proactively works travel campaigns and leads provided through the Lead Management system. Utilizes task management to support the sales process and complete system-generated tasks in a timely manner. Participates in travel industry programs, product and supplier training, ACG-specific training programs, and Continuing Education opportunities to increase knowledge becoming &ldquo;the source&rdquo; to clients for all their travel needs.</li> <li>Ensures all Accounting documents, client files, and POC profiles are completed accurately and timely.</li> <li>Participates in all trade show functions, and other promotional events as created by Auto Club Group to increase sales and promote travel products.</li> </ul>
Requirements: <strong>Education:</strong><br /> <ul> <li>High school diploma or the equivalent.</li> <li>Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.</li> </ul> <br /><strong>Experience:</strong><br /> <ul> <li>At least 2 years professional sales experience as a Travel Associate</li> </ul> <br /><strong>Knowledge and Skills:</strong><br /> <ul> <li>Ability to aggressively pursue sales through proactive marketing</li> <li>Effective skills to build long-term customer relationships.</li> <li>Excellent customer service skills</li> <li>Computer and Internet Skills.</li> <li>Ability to manage time in a fast-paced environment while maintaining high-quality results</li> </ul> <br /><strong>Preferred Qualifications:</strong><br /> <ul> <li>Travel school graduate preferred</li> <li>Travel sales experience</li> <li>CRM systems experience preferred</li> <li>Galileo experience preferred</li> </ul> <br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.