Member Representative I

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Sarasota, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: work environment,compensation,about acg,cashiering,conflict resolution,support,summary,skills,license,values,experience,sales

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group is seeking prospective <strong>Member Representative I&rsquo;s</strong> who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. &nbsp;You will be challenged to drive new business with competitive products and help retain The Auto Club Groups' 60+ million members.<br /><br /><strong>About ACG: <br /></strong>The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.&nbsp;<br /><br /><strong>Compensation:<br /></strong>The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!<br /><br /><strong>Work Environment:<br /></strong>Work under pressure in a high volume, fast-paced customer service environment.<strong><br /></strong>
Responsibilities: <ul> <li> <p align="left">Provide support services to members including greeting, servicing, and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials, and providing travel information including triptiks, tour books, maps, etc.</p> </li> <li> <p align="left">Respond to customer inquiries and refers to senior staff or agent when appropriate.&nbsp;</p> </li> <li> <p align="left">Provide cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, and balancing a cash drawer.&nbsp;</p> </li> <li> <p align="left">Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.&nbsp;</p> </li> <li> <p align="left">Provide administrative support to the travel and/or insurance sales staff during peak periods.</p> </li> </ul> <div align="left">&nbsp;</div>
Requirements: <div align="left"><strong>Education:</strong></div> <ul type="disc"> <li>Successful completion of Customer Service, Club, Travel, and Payment Processing training within&nbsp; 6 months of hire</li> <li>Attain the appropriate State Property &amp; Casualty license within 60 days of hire*</li> <li>May be required to attain and maintain state membership licenses as appropriate by department</li> </ul> <br /> <div align="left"><strong>Experience:</strong></div> <ul type="disc"> <li>Working in a customer-focused environment</li> <li>Providing customer-focused service and timely solutions to problems</li> <li>Word software application</li> <li>Taking&nbsp; personal responsibility in seeking solutions to problems</li> <li>Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals</li> </ul> <u><br /></u><strong><strong>Knowledge and Skills:<br /></strong></strong> <ul type="disc"> <li>Basic mathematical calculations to accurately perform monetary transactions</li> <li>Communicate effectively (verbal and written) with others in a work environment</li> <li>Work effectively in a team environment</li> <li>Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in-person), and maintenance of workstation and office facility</li> <li>Work under pressure in a high volume, fast-paced customer service environment</li> <li>Work irregular hours including holidays and weekends (may include community events)</li> </ul> <br /> <div align="left"><strong>Ability to learn the following:</strong></div> <ul type="disc"> <li>Promoting the sales of insurance, travel, club and membership products and services</li> <li>Office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.</li> <li>Technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems</li> <li>Excel software application</li> <li>Conduct outbound promotional calls for insurance and/or travel</li> </ul> <br /> <div align="left"><strong>What it&rsquo;s like to work for us:</strong></div> <p align="left">We serve our members by making their satisfaction our highest priority. We do what&rsquo;s right by sustaining an open, honest, and ethical work environment. We lead in everything we do by offering best-in-class products, benefits, and services. And we value our employees by seeking the best talent, rewarding high performance, and holding ourselves accountable.</p> <p align="left">All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.<br /><br /><br /></p> <p align="left">The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <p>The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.</p> <br /><br /><br /><br /><br /> <br />