Culture Change Management Consultant - Remote

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Lansing, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <strong>About ACG:</strong><br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><br /><strong>Compensation:</strong><br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!<br /><br /><strong>Work Environment:</strong><br />Work in a temperature-controlled office environment. Occasional travel (25-30% of work time) required with exposure to road hazards and temperature extremes.
Responsibilities: <ul> <li>Use your analytical and story-telling ability to develop tactical organizational change management plans that minimize disruption of normal business operations and employee resistance, as well as maximize employee engagement, alignment, and ability with a future state.</li> <li>Create a thoughtful training approach to employee experience initiatives to provide opportunities for end-users to gain knowledge and skills in order to succeed in the future state.</li> <li>Analyze and understand our company&rsquo;s OneACG internal culture and proactively identify and address resistance to change.</li> <li>Use analysis techniques to assess change readiness within lines of business and the organization as a whole and create a strategy to drive cultural change.</li> <li>Serve as a consultant to various internal stakeholders such as the HR Business Partners, CoE Leaders, and business line leaders on the program management team on their projects&rsquo;/programs&rsquo; change needs.</li> <li>Create tool kits to aid executives, project management team, and human resources business partners.</li> <li>Kit elements could include change management readiness assessments, stakeholder management, organization design/role impacts, training and learning recommendations, culture/behavioral changes, and adoption assessments.</li> <li>Provide guidance on a variety of communications materials including tips and tricks articles, news and stories on enhancements, FAQs, and presentations on employee experience changes.</li> <li>Collaborate with the Employee Experience Program Manager to integrate change management activities into project plans.</li> <li>Create impact analysis to determine if change management plans are effective, and create process improvements to strategies as needed.</li> </ul>
Requirements: <strong>Education:</strong><br /> <ul> <li>Bachelor's degree or college coursework in Human Resources, Business Administration, Industrial/Organizational Psychology, Marketing, Communications, or a related field.</li> <li>Change Management Certification (i.e. Prosci) or similar by an industry-recognized program</li> </ul> <br /> <p><strong>Experience:</strong></p> <ul> <li>Three years of proven change management experience</li> <li>Demonstrating the ability to partner in efforts to drive change strategy and developing strategic change management plans and deliverables around key initiatives</li> <li>Partnering to influence key stakeholders and align multiple priorities to a common goal</li> <li>Managing cultural change within an organization</li> </ul> <br /> <p><strong>Working Knowledge of:</strong></p> <ul> <li>Industry-leading change management methodologies.</li> <li>ADKAR or other change management models.</li> </ul> <br /> <p><strong>Ability to:</strong></p> <ul> <li>Excellent interpersonal skills and demonstrated ability to motivate project team members</li> <li>Communicate efficiently and practically to internal and external stakeholders at all levels</li> <li>Drive change in behavior and mindsets of the employee to improve overall experiences</li> </ul> <br />Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified<br />applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual<br />orientation, national origin, disability or protected veteran status.