Member Representative II - Nashville, TN

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Nashville, TN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: compensation,about acg,cashier,performance,administration,travel,customer service,skills,values,education,experience

Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG:</strong><br /> The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><br /><strong>Compensation:</strong><br /> The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!
Responsibilities: In this position, you will have the opportunity to:<br /> <ul> <li>Provide a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments, and selling travel, tours, airline tickets, and membership products.</li> <li>Route members with a complete travel itinerary, including triptiks, brochures, tour books, maps, travel, and recreation information, and all necessary and pertinent information in accordance with Company and National AAA approved procedures.</li> <li>Provide cashiering services to members including taking insurance payments (initial, installment, lapse, or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, and balancing a cash drawer.</li> <li>Respond to customer inquiries and refers to an agent when appropriate.</li> <li>Provide a high level of administrative support to Travel and Insurance Agents during peak periods.</li> <li>Provide customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel.</li> <li>Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary.</li> </ul> <p align="left"><span style="font-family: Arial;"><span style="font-size: small;">With our powerful brand and the mentoring we offer, you will find your position as a<strong>&nbsp;Member Representative II</strong></span><span style="font-size: small;">&nbsp;can lead to a rewarding career at our growing organization.<br /></span></span></p> <div align="left"><strong><span style="font-family: Arial; font-size: medium;">How you will benefit:</span></strong></div> <ul> <li>Our Auto Club Group Licensed Customer Service Representative earn a competitive salary of $15.00&nbsp;to $27.00&nbsp;per hour with additional incentives and an annual bonus potential based on performance.</li> <li> <p align="left"><span style="font-family: Arial;">Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:</span></p> <ul> <li> <p align="left"><span style="font-family: Arial;">401k Match</span></p> </li> <li> <div align="left"><span style="font-family: Arial;">Medical</span></div> </li> <li> <div align="left"><span style="font-family: Arial;">Dental</span></div> </li> <li> <div align="left"><span style="font-family: Arial;">Vision</span></div> </li> <li> <p align="left"><span style="font-family: Arial;">PTO</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Paid Holidays</span></p> </li> <li> <div align="left"><span style="font-family: Arial;">Tuition Reimbursement</span></div> </li> </ul> </li> </ul> <p align="left"><span style="font-family: Arial;"><span style="font-size: small;">&nbsp;</span></span></p> <p align="left">&nbsp;</p>
Requirements: <div align="left"><u><span style="font-family: Arial;">Education</span></u><span style="font-family: Arial;">:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Possess the appropriate State Property &amp; Casualty license</span></li> <li><span style="font-family: Arial;">Successful completion of Customer Service, Club and Travel and Payment Processing training within 6 months of hire</span></li> <li><span style="font-family: Arial;">May be required to attain and maintain state membership licenses as appropriate by department</span></li> </ul> <br /> <div align="left"><u><span style="font-family: Arial;">Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">Touring procedures including the development of auto travel routings, marked maps and triptiks</span></li> <li><span style="font-family: Arial;">Club and Travel promotions including the sales of travel, club and membership products and services</span></li> <li><span style="font-family: Arial;">Promoting the sales of ACG insurance using established guidelines</span></li> <li><span style="font-family: Arial;">Providing a high level of customer-focused service</span></li> <li><span style="font-family: Arial;">Servicing insurance policies and processing applications, renewals and amendments</span></li> <li><span style="font-family: Arial;">Taking payments</span></li> <li><span style="font-family: Arial;">Responding to billing and coverage questions</span></li> <li><span style="font-family: Arial;">Promoting the sale of insurance products and/or travel and membership products</span></li> <li><span style="font-family: Arial;">Processing monetary transactions</span></li> <li><span style="font-family: Arial;">Outbound promotional calls for insurance and/or travel</span></li> <li><span style="font-family: Arial;">Computer software applications (Word, Excel, etc.) and web based operations</span></li> </ul> <br /> <div align="left"><u><span style="font-family: Arial;">Knowledge and Skills:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">Auto Club Group Preferred Vendors requirements</span></li> <li><span style="font-family: Arial;">Auto Club Group service standards</span></li> <li><span style="font-family: Arial;">Insurance and travel terminology</span></li> <li><span style="font-family: Arial;">General insurance and/or travel regulations</span></li> <li><span style="font-family: Arial;">Underwriting procedures</span></li> <li><span style="font-family: Arial;">Sales regulatory and compliance guidelines</span></li> <li><span style="font-family: Arial;">Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems</span></li> <li><span style="font-family: Arial;">Communicate effectively (verbal and written) with others in a work environment</span></li> <li><span style="font-family: Arial;">Perform mathematical calculations to accurately perform monetary transactions</span></li> <li><span style="font-family: Arial;">Work effectively in a team environment</span></li> <li><span style="font-family: Arial;">Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</span></li> <li><span style="font-family: Arial;">Work irregular hours including holidays and weekends (may include community events)</span></li> <li><span style="font-family: Arial;">Work under pressure in a high volume, fast paced customer service environment</span></li> <li><span style="font-family: Arial;">Maintain appropriate State Property &amp; Casualty license</span></li> </ul> <p align="left"><strong><span style="font-family: Arial;">What it&rsquo;s like to work for us:</span></strong></p> <p align="left"><span style="font-family: Arial;">We serve our members by making their satisfaction our highest priority. We do what&rsquo;s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.</span></p> <p align="left"><span style="font-family: Arial;">All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.</span></p> <div><strong><span style="font-family: Arial;">Who we are:</span></strong></div> <p align="left"><span style="font-family: Arial;">The Auto Club Group helps AAA Members enjoy life&rsquo;s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.</span></p> <p align="left"><span style="font-family: Arial;">The Auto Club Group has established four long-term enterprise goals:</span></p> <ul> <li> <p align="left"><span style="font-family: Arial;">Long-term, sustainable, profitable growth</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">AAA Membership growth and renewal</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Operational excellence</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Become the &ldquo;flagship club&rdquo; of the AAA Federation</span></p> </li> </ul> <div align="left"><span style="font-family: Arial;">Important Note:</span></div> <p><em>ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.</em></p> <p><em>The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.</em></p> <p><em>The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</em></p> <br /> <p align="left">&nbsp;</p>