Universal Banker I

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Responsibilities: <ul> <li>Provide outstanding, courteous and friendly service, which exceeds member expectations, while working within service standard guidelines.</li> <li>Ability to use a relationship-building consultative approach to determine member financial needs, in a fast-paced, high volume bank call center or branch.</li> <li>Operate under direct supervision while receiving instruction and guidance from management and senior level staff.</li> <li>Primary focus is on performing routine tasks and executing daily deliverables as directed.</li> <li>Develop knowledge and skills within assigned discipline.</li> <li>Use existing procedures to solve routine or standard problems.</li> <li>Provide immediate resolution to issues or refer to appropriate staff for additional assistance.</li> <li>Continue to grow in this learning role completing required training and taking on new assignments as the organization grows.</li> <li>Communicate with customers by phone, email or online chat.</li> <li>When operating in a branch environment, will also communicate with the customer in person, distribute cash and complete daily branch activities such as balancing drawers and scanning documents.</li> <li>Handle entry-level service requests and account or product inquiries.</li> <li>Provide information regarding basic bank account transactions, servicing protocols and product features.</li> <li>Assist customers by processing core deposit and financial transactions to include, but not limited to: account set-up, closing deposit accounts, password resets, electronic funds transfers (EFT), Automated Clearing House (ACH) transactions, CD set-up, etc.</li> <li>Help customers with technical difficulties related to online, mobile and automated banking systems.</li> <li>Navigate through various sources to gather the necessary information in order to respond to customer questions and resolve issues.</li> <li>Make outbound calls to follow-up on applications and service requests.</li> <li>Follow-up with customers, Agents and internal departments to ensure that all documentation is received and in compliance with bank procedures.</li> <li>Provide seamless service while ensuring accurate processing in order to meet or exceed Bank customer service levels and efficiency standards.</li> <li>Ensure adherence to regulatory and corporate polices and requirements.</li> <li>Identify opportunities to cross-sell bank products (e.g., CDs, IRA accounts, credit cards, loans) and The Auto Club Group&rsquo;s membership and insurance products/services.</li> <li>Will have opportunities to conduct sales calls in the effort to retain existing customers and grow our trusted relationships.</li> <li>Refer customers to the appropriate area (i.e.: Mortgage, Auto and Consumer Lending) as necessary.</li> </ul>
Requirements: <span style="text-decoration: underline;">Education:</span><br /> <ul> <li>Associate Degree in Business Administration or a related field</li> </ul> <span style="text-decoration: underline;">Experience</span>:<br /> <ul> <li>Branch banking, account opening and/or sales experience</li> </ul> <span style="text-decoration: underline;">Knowledge and Skills:</span> <br /> <ul> <li>Personal banking operations and procedures</li> <li>Bank deposit products and services</li> <li>Bank loans and lines of credit available</li> <li>Banking systemsBanking regulations including deposit and lending</li> <li>Laws that govern Individual Retirement Accounts</li> <li>Microsoft Word, Excel and Outlook</li> <li>Effective business writing skills</li> <li>Customer service techniques</li> <li>Selling techniques</li> </ul> <span style="text-decoration: underline;">Work Environment</span>: Works in a temperature-controlled office environment. Ability to lift 50 pounds and stand and sit for long period of time. <br /><br /><span style="text-decoration: underline;">Required Qualifications:</span><br />Education:<br /> <ul> <li>High school diploma or equivalent</li> </ul> <span style="text-decoration: underline;">Experience</span>:<br /> <ul> <li>1 year personal banking experience or 3 years retail sales experience</li> <li>working within a customer service environment</li> </ul> <br /> <span style="text-decoration: underline;">Knowledge and Skills:<br /></span> Knowledge of:<br /> <ul> <li>Microsoft Word, Excel and Outlook</li> <li>effective business writing skills</li> <li>customer service techniques</li> <li>selling techniques</li> </ul> <span style="text-decoration: underline;">Ability to:</span><br /> <ul> <li>Complete appropriate training relative to all company products and services.</li> <li>Service customer bank inquiries within a fast-paced call center or branch environment to include:Opening and maintaining deposit accounts for customers.</li> <li>Performing account maintenance on customer accounts.</li> <li>Dealing with upset customers.</li> <li>Strengthening current customer relationships</li> <li>Cross-sell bank products and services to consumers.</li> <li>Effectively communicate with current and potential customers in person, by phone or through online chat.</li> <li>Work with multiple lines of business and bank departments.</li> <li>Perform bank image capture.</li> <li>Multitask to accomplish goals and meet deadlines.</li> <li>Comply with all banking regulations, including deposit regulations and lending regulations.</li> <li>Work extended/irregular hours to include weekend/holidays</li> <li>Balance cash vault, teller drawer and ATM.</li> <li>Processing cash transactions.&nbsp;</li> </ul> <br /> Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /> The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. <br /> <br /><br /><br />