Senior Instructional Designer

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
Responsibilities: <ul> <li>Under minimal guidance and supervision, use instructional design knowledge and a variety of media to complete complex instructional design assignments with a focus on eLearning.</li> <li>Responsibilities include: organizing, developing, revising and updating all aspects of course curriculums (i.e., storyboards, content, platforms and modules); evaluating revisions and updates for effectiveness; maintaining online courses and programs; creating graphic design components; producing instructional materials.</li> <li>Ensure cost-effective completion of - complex assignments within specified deadlines while adhering to established department and company guidelines.</li> <li>Maintain positive work relationships with operations and corporate partners.</li> <li>Partner with subject matter experts and Learning Specialists to conduct needs assessments and evaluations with the goal of determining development opportunities.</li> <li>Participate in and contribute to project teams by conducting analysis, synthesizing findings, developing and implementing instructional design solutions and delivery methods that support business initiatives and corporate goals.</li> <li>Review current curriculums to identify gaps in training.</li> <li>Analyze existing and emerging technologies and solutions to create innovative approaches to solve complex problems.</li> <li>Use sound judgement to escalate issues to senior staff.</li> <li>Obtain appropriate approvals for recommended solutions</li> <li>Work with Learning and Development Support Team to upload courses, updates and documents to the Learning Management System.</li> <li>Evaluate and test uploaded courses.</li> <li>Coordinate and facilitate hand-off training for Learning Specialists.</li> <li>Maintain current and emerging knowledge of instructional design techniques and media.</li> <li>When necessary, may participate on project teams associated with large-scale instructional design projects.</li> </ul>
Requirements: <p style="font-weight: 300;"><strong style="font-weight: inherit; font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Work Environment:</u></strong></p> <p style="font-weight: 300;">Work in a temperature-controlled office environment.&nbsp; May be required to travel.<br /><br /></p> <p style="font-weight: 300;"><strong style="font-weight: inherit; font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Required Qualifications:</u></strong></p> <p style="font-weight: 300;"><u style="font-style: inherit; font-weight: inherit;">Education:</u></p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">Bachelor Degree in Education, Training, Instructional Design or a related field</li> </ul> <p style="font-weight: 300;">&nbsp;</p> <p style="font-weight: 300;"><u style="font-style: inherit; font-weight: inherit;">Experience:</u></p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">two years of experience utilizing instructional technology to edit course content</li> <li style="font-style: inherit;">two years of experience writing, editing, proofreading and organizing course content, layout and audio/video scripts</li> <li style="font-style: inherit;">interviewing subject matter experts</li> <li style="font-style: inherit;">creating instructional documents, guides or job aids</li> </ul> <p style="font-weight: 300;">&nbsp;</p> <p style="font-weight: 300;"><u style="font-style: inherit; font-weight: inherit;">Knowledge and Skills:</u></p> <p style="font-weight: 300;">Knowledge of:</p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">training methods and techniques</li> <li style="font-style: inherit;">course and script writing techniques</li> <li style="font-style: inherit;">current instructional design techniques and media (i.e., Captivate design)</li> <li style="font-style: inherit;">Microsoft Office applications, Microsoft SharePoint, Adobe Creative Suite</li> </ul> <p style="font-weight: 300;">&nbsp;</p> <p style="font-weight: 300;">Ability to:</p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">develop training curriculums and learning strategies</li> <li style="font-style: inherit;">write and edit course modules and programs</li> <li style="font-style: inherit;">develop storyboards with graphic design components for various employee audiences</li> <li style="font-style: inherit;">communicate effectively within a work environment</li> <li style="font-style: inherit;">conduct needs assessments</li> <li style="font-style: inherit;">actively identify new learning opportunities</li> <li style="font-style: inherit;">demonstrate strong writing skills</li> <li style="font-style: inherit;">analyze and resolve problems</li> <li style="font-style: inherit;">willingness and ability to travel throughout the assigned region</li> <li style="font-style: inherit;">work irregular hours</li> </ul> <p style="font-weight: 300;">&nbsp;</p> <p style="font-weight: 300;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <p style="font-weight: 300;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.&nbsp;</p>