Claim Support Assistant I

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Tampa, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: about acg,work environment,analysis,provide,management,administration,values,education,training,management


Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
Responsibilities: <br /> <ul> <li>Work under limited supervision to complete a set of related tasks in order to accomplish an objective.</li> <li>Interpret facts in a Claims-oriented context in order to assign claims on a rotation basis.</li> <li>Resolve assignment conflicts and issues as needed.</li> <li>Interact with adjusters and vendors to obtain and correct identification information and validate the information with the Internal Revenue Service.</li> <li>Maintain and coordinate vendor information in multiple Claims systems.</li> <li>Review, identify and resolve potential vendor duplicates and omissions.</li> <li>Process Total Loss paperwork.</li> <li>Handle intermediate general inquiry calls for routing.</li> <li>May be assigned tasks normally handled by the Claim Support Staff or Claims Support Assistant II when necessary.</li> </ul>
Requirements: <div><strong><u><span style="font-family: Arial; font-size: medium;">Preferred Qualifications:</span></u></strong></div> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><u><span style="font-family: Arial; font-size: medium;">Work Environment</span></u></strong><strong><u><span style="font-family: Arial; font-size: medium;">:</span></u></strong></p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Work in a temperature-controlled office environment. Willingness to work irregular hours, including various shifts and weekends.</span></p> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><u><span style="font-family: Arial;">Required Qualifications:</span></u></strong></p> <p style="margin-top: 0px; margin-bottom: 0px;"><u><span style="font-family: Arial; font-size: medium;">Education:</span></u></p> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">High school education or equivalent</span></li> <li><span style="font-family: Arial; font-size: medium;">Completion of the ACG approved a training program for the position</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Experience in:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Working with P.C. software applications</span></li> <li><span style="font-family: Arial; font-size: medium;">Maintaining accurate files and records</span></li> <li><span style="font-family: Arial; font-size: medium;">Identifying and resolving problems</span></li> </ul> <div>&nbsp;</div> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <div>&nbsp;</div> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge of:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Claim processing functions</span></li> <li><span style="font-family: Arial; font-size: medium;">Claim processing system</span></li> </ul> <div>&nbsp;</div> <div><u><span style="font-family: Arial; font-size: medium;">Ability to:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Work under limited supervision</span></li> <li><span style="font-family: Arial; font-size: medium;">Demonstrate compliance with specific instructions</span></li> <li><span style="font-family: Arial; font-size: medium;">Work well under pressure</span></li> <li><span style="font-family: Arial; font-size: medium;">Organize and prioritize multiple tasks</span></li> <li><span style="font-family: Arial; font-size: medium;">Prepare claim vendor files</span></li> <li><span style="font-family: Arial; font-size: medium;">Communicate effectively with employees, vendors, and customers over the telephone and in-person</span></li> <li><span style="font-family: Arial; font-size: medium;">Use basic math skills</span></li> <li><span style="font-family: Arial; font-size: medium;">Use vendor processing and computer systems</span></li> <li><span style="font-family: Arial; font-size: medium;">Review vendor files and resolves duplication issues</span></li> </ul> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</span></p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial;"><br />The Auto Club Group and all of its affiliated companies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p>