Business Technology Consultant- Product Central Services-Remote

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Responsibilities: <ul> <li><span style="font-family: Arial;">Serves as department technology expert and inter-department liaison between the business unit and Information Systems area regarding workstation maintenance, business technology issues, operational problems, IS standards and policies and procedures in order to support business unit strategic and operational goals and objectives.&nbsp; <br /></span></li> <li><span style="font-family: Arial;">Provides consultative services from a business technology perspective for the department staff and external clients.&nbsp; <br /></span></li> <li><span style="font-family: Arial;">Completes timely, complex analyses for upper management and represents the department on corporate projects.&nbsp; <br /></span></li> <li><span style="font-family: Arial;">Analyzes complex business unit specific technical problems, identifies opportunities, designs, codes and tests batch and on-line programs. </span></li> <li><span style="font-family: Arial;">Designs develop and maintains various business unit specific databases using appropriate tools (e.g. Microsoft Access, (SQL) Structured Query Language, Saros, Case Management, HP Exstream, etc.). <br /></span></li> <li><span style="font-family: Arial;">Ensures modules are structured, meet functional and technical requirements; and adhere to IS standards. <br /></span></li> <li><span style="font-family: Arial;">Oversees technical and non-technical employees in the design and implementation of business unit specific systems.&nbsp; <br /></span></li> <li><span style="font-family: Arial;">Coordinates the configuration, installation, and testing of hardware and software.&nbsp; <br /></span></li> <li><span style="font-family: Arial;">Monitors production applications and controls access to corporate data to maintain data security and integrity.&nbsp; <br /></span></li> <li><span style="font-family: Arial;">Prepares ad hoc reports and analyses as needed.<br /></span></li> <li>Serves as the department technology expert regarding the HP Exstream system and related applications.&nbsp;</li> <li>Utilizes HP Exstream, associated applications (e.g. HP Live/Empower, Command Center) and available system data to compose, design and edit multiple communication documents for external members/customers (declaration pages, bills, etc.).&nbsp;</li> <li>Coordinates department efforts to gathering, organizing, analyzing, presenting and disseminating data in support of document print requirements.&nbsp;</li> <li>Uses HP Exstream to convert business requirements into updated or new communications.&nbsp;</li> <li>Collaborates with internal departments (P&amp;PD, Underwriting, and Marketing) to update and/or design new customer communications.&nbsp;</li> <li>Completes independent research on competitor activities and other insurance/club related topics and presents analytical results and recommendations to management.&nbsp;&nbsp;</li> <li><a>Researches and resolves requirements discrepancies or problems</a>.&nbsp;</li> <li>Works with centralized testing and systems to ensure quality standards are met.&nbsp;</li> </ul>
Requirements: <div><strong><u><span style="font-family: Arial;">Preferred Qualifications:</span></u></strong></div> <p><span style="font-family: Arial;">Bachelor&rsquo;s Degree in related business line/field preferred.&nbsp;<span style="font-family: Arial; font-size: medium;">&nbsp;&nbsp;</span></span></p> <p><span style="font-family: Arial;">Experience in:</span></p> <ul> <li> <div><span style="font-family: Arial;">Researching, testing editing and confirming the accuracy of the content</span></div> </li> <li> <div><span style="font-family: Arial;">Analyzing and prioritizing the business value of requested document changes&nbsp;</span></div> </li> </ul> <p><span style="font-family: Arial; font-size: medium;">&nbsp;</span></p> <p><span style="font-family: Arial;">&nbsp;Knowledge and Skills:</span></p> <ul> <li> <p><span style="font-family: Arial;">Relevant professional/technical certification</span></p> </li> <li> <p><span style="font-family: Arial;">Property/Casualty and Membership Products</span></p> </li> <li> <p><span style="font-family: Arial;">Insurance regulations</span></p> </li> <li> <p><span style="font-family: Arial;">Current industry document content practices and procedures</span></p> </li> <li> <p><span style="font-family: Arial;">Product rules, policy form language, format and design process and impacts to communications</span></p> </li> <li> <p><span style="font-family: Arial;">Working within sectioned based data either in XML or fixed-width format</span></p> <p><span style="font-family: Arial; font-size: medium;">&nbsp;</span></p> </li> </ul> <div><strong><u><span style="font-family: Arial;">Work Environment:</span></u></strong></div> <p><span style="font-family: Arial;">Works in a temperature-controlled office environment</span></p> <br /> <p><span style="font-family: Arial; font-size: medium;"><strong><u>Required Qualifications:</u></strong></span></p> <p><u><span style="font-family: Arial; font-size: medium;">Education:</span></u></p> <p><span style="font-family: Arial; font-size: medium;">College level coursework in related business line/field</span></p> <div><br />&nbsp;</div> <div><u><span style="font-family: Arial; font-size: medium;">Experience:</span></u></div> <div>&nbsp;</div> <div><span style="font-family: arial;"><span style="font-size: medium;">Experience in/with:</span></span></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Analyzing, testing, documenting, implementing and/or deployment of complex business systems and programs</span></li> <li><span style="font-family: Arial; font-size: medium;">Organizing, controlling, monitoring and reporting projects including providing work direction and guidance</span></li> <li><span style="font-family: Arial; font-size: medium;">Analyzing information flow</span></li> <li><span style="font-family: Arial; font-size: medium;">Designing business unit specific systems</span></li> <li><span style="font-family: Arial; font-size: medium;">Planning, organizing and training others on the development and implementation/deployment of technical or new application projects</span></li> <li><span style="font-family: Arial; font-size: medium;">Analyzing and solving problems</span></li> <li><span style="font-family: Arial; font-size: medium;">Developing security controls that may include disaster recovery plans for automated systems</span></li> <li><span style="font-family: Arial; font-size: medium;">Investigating and resolving production problems</span></li> <li><span style="font-family: Arial; font-size: medium;">Using operating systems (e.g. Windows, Netware, IPM, NT; and client/server database management systems)</span></li> <li><span style="font-family: Arial; font-size: medium;">Coordinating support activities provided by multiple off-site vendors and internal departments</span></li> <li><span style="font-family: Arial; font-size: medium;">Database administration including programming queries against relational data bases (e.g., DB2) and&nbsp; hierarchical data base unload files (e.g. IMS)</span></li> <li><span style="font-family: Arial; font-size: medium;">Utilizing PC software applications (e.g., Windows operating systems, MS Word, Excel, PowerPoint, Access, VISIO, MS Project, Netware, IPM, NT, client/server database management systems, etc.) to format databases, write queries, generate reports, etc.</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Structured system analysis, design and testing</span></li> <li><span style="font-family: Arial; font-size: medium;">Systems development methodologies</span></li> <li><span style="font-family: Arial; font-size: medium;">Project management</span></li> <li><span style="font-family: Arial; font-size: medium;">Communicating effectively with others in a work environment and with the public</span></li> <li><span style="font-family: Arial; font-size: medium;">Planning, organizing and training others on the development and implementation of enhancements to business unit specific systems</span></li> <li><span style="font-family: Arial; font-size: medium;">Analyzing information and data flows</span></li> <li><span style="font-family: Arial; font-size: medium;">Working under pressure to complete assignments</span></li> <li><span style="font-family: Arial; font-size: medium;">Evaluating complex systems and their interdependencies</span></li> <li><span style="font-family: Arial; font-size: medium;">Troubleshooting user problems</span></li> <li><span style="font-family: Arial; font-size: medium;">Plan hardware and software upgrades and improvements to system</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <div> <p><span style="font-family: Arial; font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</span></p> <p><span style="font-family: Arial; font-size: medium;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></p> <p><span style="font-family: Arial; font-size: medium;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p> </div>