Manager- Quality Assurance & Testing

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: work environment,compensation,about acg,quality assurance,management,analysis,training,goals,experience,skills,knowledge,values,education

Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG:</strong><br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><br /><strong>Compensation:</strong><br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!<br /><br /><strong>Work Environment:</strong><br />Works in a temperature-controlled office environment. May work irregular hours/weekends, as required, to complete projects.
Responsibilities: <ul> <li>Serves as a Quality Assurance (QA) Manager of one or more Testing Teams; working with one or more business units and development units for medium to large projects.</li> <li>The quality Assurance Manager is the primary liaison between development teams, vendors, and/or business customers.</li> <li>Develops and maintains detailed QA testing project plans.</li> <li>Responsible for ensuring QA teams deliver the highest quality testing and documentation within the agreed-upon timeline and budget.</li> <li>Defines, develops, and creates project scope, objectives and resource need related to testing and quality assurance activities for information technology projects.</li> <li>Authors and/or in some cases works with QA Leads to develop test plans and ensures test cases thoroughly support customer requirements.</li> <li>Ensures customer approvals are received on test plans, test cases, and expected results.</li> <li>Coordinates the work assignments and tasks for subordinates and objectively evaluates individual performance to objectives.</li> <li>Responsible for providing oversight of QA teams and ensuring all QA processes and procedures are followed.</li> <li>Responsible for providing accurate and regular QA status reports and variance analysis to ensure the project remains on schedule and within budget.</li> <li>Monitors metric information is necessary to identify and understand trends and issues related to software certification and testing.</li> <li>Analyzes testing policies/procedures and assists with the development of innovative approaches to enhance the effectiveness of Quality Assurance.</li> <li>Assists management with the development and administration of quality assurance standards, processes, and procedures.</li> <li>Defines, develops, and maintains test data repositories.</li> <li>Assists management with continued development and enhancement of planning of standards, policies, and procedures related to the testing of computer applications.</li> <li>Coordinates/conducts training of Quality Assurance staff relative to tool usage, new application functionality, and technical tasks.</li> <li>Adheres to and supports all ACG Enterprise Testing Center of Excellence Quality Assurance standards, policies and procedures.</li> </ul>
Requirements: <strong>Education:</strong><br /> <ul> <li>College-level coursework or formal training in Computer Science, Information Systems, Quality Assurance, or related field.</li> </ul> <br /><strong>Experience:</strong><br /> <ul> <li>Participating in and contributing to the development and documentation of business requirements</li> <li>Reviewing business requirements and technical design documents</li> <li>Identifying test conditions based on business requirements and technical design</li> <li>Developing test cases based on test conditions, business requirements, and technical design</li> <li>Proactively identifying, researching, and resolving problems</li> <li>Developing re-usable documentation</li> <li>Analyzing test results for validity and correctness</li> <li>Utilizing PC software applications (e.g. Windows, Word Processing, Spreadsheets)</li> <li>Testing applications on multiple platforms</li> <li>Testing, working with, or evaluating third party vendor packages</li> <li>Working in strong, positive team environments</li> <li>Conducting 1:1 sessions with team members</li> <li>Conducting performance reviews</li> </ul> <br /><strong>Knowledge and Skills:</strong><br /> <ul> <li>Excellent communication and personal skills</li> <li>Operating systems (e.g. MVS, AIX/UNIX/LINUX, Windows, iOS, Android, Mac)</li> <li>Software implementation and maintenance</li> <li>The Software Development Life Cycle (SDLC)</li> <li>The Software Testing Life Cycle (STLC)</li> <li>Industry technology standards relative to infrastructure/architectural concepts, database design concepts, server languages</li> <li>Waterfall and agile methodologies</li> <li>Various test approaches and when each should be employed (Baseline, Parallel, Black Box, White Box, Gray Box, etc.)</li> <li>Validating database table entries using SQL statements including both single table and multiple table entries</li> <li>Adding, modifying, and/or deleting table data via SQL statements in order to perform specific tests</li> <li>Validating log entries after batch jobs are executed</li> <li>Validating data in files produced after batch jobs are executed</li> <li>Writing, executing, and validating XML scripts using tools such as SOAP UI and/or HP Service</li> <li>Validating application logs after online triggers have been invoked</li> <li>Common infrastructure design and communication protocols (flat files/FTP, MQ, Web Services, XML) both internal and external to a given application</li> <li>Comparing pre-release and post-release files</li> <li>Creating files in compliance with specifications to execute particular batch jobs</li> <li>Test management and defect tracking tools</li> <li>Executing test cases and executing test cases from test management tools</li> <li>Test automation tools</li> <li>Structured quality control standards, procedures, and test processes</li> <li>Evaluate small to medium-sized systems and understand the interdependencies between components</li> <li>Take initiative to explore alternative approaches to project tasks or existing processes</li> <li>Communicate clearly about technical topics</li> <li>Interact effectively with representatives of various business units</li> <li>Present a positive personal image</li> <li>Listen, support, and give constructive criticism</li> <li>Clarify problems and make logical decisions</li> <li>Delegate tasks to the people with the right skillset</li> </ul> <br />Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.