Dispatch Support Representative

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Heathrow, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: about acg,work environment,compensation,customer service,solutions,skills,additional note


$13 /Hour to start

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p> <p><strong><u>Work Environment:</u></strong></p> <p>Work in a temperature-controlled office environment.</p> <strong><br /> <u>Compensation</u></strong><br /> <p>As a reward for your passion and commitment, we offer: Competitive base pay of $13/hour to start + shift premium&nbsp;for evening and overnight timeframes. An employee recognition program. A rewarding, fast-paced environment. Paid training. A <strong><u>Variety of shifts</u></strong>&nbsp;available after training.</p>
Responsibilities: <p>As a temporary employee you can make a difference by helping our members during stressful situations. Come to the rescue and provide top-notch service by:</p> <ul> <li>Placing outbound calls to members/contractors and resolve contractor issues as appropriate.</li> <li>Effectively managing ETAs (Estimated Time of Arrivals), dispatch queues and reroute calls as applicable.</li> <li>Seeking a solution to get the member back on the road.</li> </ul>
Requirements: <p>This is a challenging and rewarding position that requires passion and commitment to the well-being of others.&nbsp; If you think you are right for this role, you will need to be able to:</p> <ul> <li>Navigate through a P.C. and multiple applications.</li> <li>Provide a high level of customer service in a professional environment.</li> </ul> <p>This is a temporary assignment which will last up to 9 months with an opportunity to apply for inbound call receiving positions as they become available.</p>