Travel Sales Agent - (In-Office) Charlotte, NC (Steele Creek)

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Charlotte, NC

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG </strong><br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><strong><br />Compensation</strong> <br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!
Responsibilities: <ul> <li>Travel Sales Agents assist customers with multi-faceted leisure travel plans and advise them of travel needs. Agents must build relationships with a variety of customers, understand their wants, anticipate their needs and determine the best products to match their vacation desires and travel style.</li> <li>A successful Travel Sales Agent must be able to research destinations, fares, hotels, flights, rental car services, suppliers, and be able to effectively and efficiently multi-task.</li> <li>Responsible for day-to-day cashiering with membership fees, attraction ticket sales, travel store purchases such as luggage, and other various member purchases.</li> <li>Maintain inventory of map materials and tour books to ensure that supplies are on hand as needed.</li> <li>Seek potential to grow customer base through sales and customer service.</li> <li>Participate in an extensive four-phase training program to advance their career to a Senior International Sales Travel Agent.</li> </ul>
Requirements: <p><strong>Required Qualifications</strong></p> <ul> <li>Face to Face Customer Service Experience</li> <li>Consultative Sales Experience, including cross-selling</li> <li>Experience in a work environment meeting and exceeding sales goals</li> <li>Ability to multi-task in a fast-paced detail-oriented environment</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Hospitality, Travel, or Tourism related college degree</li> <li>Base knowledge of North American Geography and Travel Destinations</li> </ul> <br />Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.