Insurance Customer Service Representative - MSC Call Center

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p>

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p style="font-weight: 300;">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;</p> <p style="font-style: inherit; font-weight: inherit;">This position begins training on&nbsp;<strong style="font-weight: inherit; font-style: inherit;">November 30, 2018</strong>.&nbsp; The schedule for training will be Monday&nbsp;&ndash; Friday from 8:30am &ndash; 5:30pm for up to 16 weeks and may include an occasional Saturday.</p> <p style="font-style: inherit; font-weight: inherit;">Once training has been completed, you will begin working your regular schedule. The schedules that we are hiring for are a mix of afternoon/evening shifts and will include some Saturdays and holidays.&nbsp;</p> <p style="font-style: inherit; font-weight: inherit;"><strong style="font-weight: inherit; font-style: inherit;">$1000 sign-on bonus if you have a Property &amp; Casualty license and have been using the license for at least one year.<br /><br />The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!<br /></strong></p>
Responsibilities: <ul> <li><span style="font-size: medium;">Provides a high level of customer-focused sales in a high volume, fast paced call center environment, using PC, Internet and ACD phone technology. </span></li> <li><span style="font-size: medium;">Provides advanced technical and product information in response to customer questions and/or problems in accordance with corporate policies and procedures. </span></li> <li><span style="font-size: medium;">Explains product features and MEEMIC*/Auto Club Group Insurance Agency** service advantages to existing and potential customers for the purpose of promoting and selling the various membership and/or insurance products and services in order to achieve sales production goals. </span></li> <li><span style="font-size: medium;">Recognizes and promotes cross-sales opportunities within the context of servicing a change to an existing customer&rsquo;s policy. </span></li> <li><span style="font-size: medium;">Provides price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale. </span></li> <li><span style="font-size: medium;">Rewrites and reinstates insurance policies according to underwriting and business rules. </span></li> <li><span style="font-size: medium;">Completes membership and/or insurance applications, endorsements and change forms (e.g. address change, etc.) as necessary. </span></li> <li><span style="font-size: medium;">Accepts payments at point of sale. </span></li> <li><span style="font-size: medium;">Makes outbound follow-up calls to customers in response to questions or complaints. *Corresponds with and responds to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems and cancellations and to obtain and verify payments and other types of information.</span></li> <li><span style="font-size: medium;">Provides efficient processing of customer policies, endorsements, and status and coverage changes.</span></li> <li><span style="font-size: medium;"> Assists agents in resolving technical and business related issues.</span></li> <li><span style="font-size: medium;"> May assist other Customer Interaction Centers (e.g. Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.</span></li> </ul>
Requirements: <div><strong><span style="font-size: medium;">Preferred Qualifications:</span></strong></div> <ul> <li><span style="font-size: medium;">Possession of current Property, Casualty insurance sales license for appropriate state.</span></li> <li><span style="font-size: medium;">College level coursework, certification or equivalent (i.e., continuous learning).</span></li> </ul> <div><strong><span style="font-size: medium;">Experience in/with:</span></strong></div> <ul> <li><span style="font-size: medium;">Customer service environment(s)</span></li> <li><span style="font-size: medium;">Call center environment(s).</span></li> <li><span style="font-size: medium;">Windows and non-windows based environments.</span></li> <li><span style="font-size: medium;">Preparation of rate quotations</span></li> <li><span style="font-size: medium;">Investigation and resolution of sales related problems.</span></li> </ul> <p style="font-weight: 300;"><strong style="font-weight: inherit; font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <ul> <li style="font-weight: 300;">Must obtain all appropriate state property and casualty insurance sales licenses within 30 days from the start of licensing coursework</li> </ul> <p style="font-weight: 300;">Experience in/with:</p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">Providing a high level of customer focused service</li> <li style="font-style: inherit;">Competently entering information on various screens using a pc keyboard</li> <li style="font-style: inherit;">Navigating through a PC windows environment, including accessing information from multiple applications.</li> <li style="font-style: inherit;">Managing and navigating multiple sources of information and applying as needed</li> </ul> <p style="font-weight: 300;">Ability to:</p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">Successfully complete appropriate training relative to all The Auto Club Group (TACG) products and services</li> <li style="font-style: inherit;">Attain and maintains any property, casualty, life and health insurance sales license for any ACGIA member state as appropriate</li> <li style="font-style: inherit;">Achieve insurance and membership sales goals and other performance expectations as defined by management</li> <li style="font-style: inherit;">Work with minimal supervision</li> <li style="font-style: inherit;">Provide direct customer oriented service in a call center environment</li> <li style="font-style: inherit;">Work within a team environment</li> <li style="font-style: inherit;">Promote the sale of all ACGIA insurance and membership products</li> <li style="font-style: inherit;">Present complex information in a clear, concise manner</li> <li style="font-style: inherit;">Maintain accurate records</li> <li style="font-style: inherit;">Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)</li> <li style="font-weight: 300;">Willingness and ability to work extended/irregular hours to include weekends/holidays.</li> <li style="font-weight: 300;">Strong written and oral communication skills</li> </ul> <p style="font-weight: 300;"><strong style="font-weight: inherit; font-style: inherit;">Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <p style="font-weight: 300;">&nbsp;</p>