Supervisor, Fleet Operations

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.<br /><br /><a href="" target="_blank" title="Click Here to Learn More!" rel="noopener noreferrer">Click Here to Learn More!</a>

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: about acg,compensation,work environment,performance,training,maintenance,experience,skills,education

Full Time

Competitive Compensation and Benefits Package

Overview: <br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.&nbsp;<br /><br /><br /><br /> <div><strong>Work Environment:</strong></div> <p><span style="font-family: Arial; font-size: medium;">Works in a temperature-controlled office environment. Occasionally (up to 30% of work time) works as a service van driver with exposure to road hazards and temperature extremes. Frequent (up to 50% of the time) walking and standing. Occasional (up to 30% of work time) lifting, pulling, and pushing.</span></p>
Responsibilities: <ul> <li>This position is responsible for supervising towing and light service operations to include leading, guiding and empowering a team to achieve all quality and budgeted goals while ensuring safety for all.</li> <li>Operates service vehicle and provides emergency roadside assistance in a safe, professional manner, ensuring team has all necessary resources to provide excellent service.</li> <li>Provides minor mechanical assistance (jump start, fuel deliver, tire changes, lockouts).</li> <li>Tows vehicles when needed.</li> <li>Provides training/support and assistance to Service Vehicle Operators and Coordinator Service Vehicle Operators.</li> <li>Resolves escalated service problems/situations.</li> <li>Maintains productivity standards for the team.</li> <li>Ensures team has all necessary resources to provide unsurpassed service by coordinating vehicle maintenance, ordering, inventorying and distributing necessary tools, parts and supplies and maintaining facility in a safe, clean and orderly fashion.</li> <li>Performs administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information.</li> </ul> <div>&nbsp;</div> <br />
Requirements: <p style="font-weight: 300;"><u style="font-weight: 300;">Education:</u></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;">High School Diploma or equivalent</li> </ul> <p style="font-weight: 300;"><u style="font-weight: 300;">Experience:</u></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;">Leading others to successfully achieve goals</li> <li style="font-weight: 300;">Related or similar roadside service work</li> </ul> <ul> <li style="font-weight: 300;">&middot;Interacting with vendors, contractors</li> <li style="font-weight: 300;">&middot;Preparing cost and expense reports</li> <li style="font-weight: 300;">&middot;Assisting disabled vehicles and stranded motorists</li> <li style="font-weight: 300;">&middot;Towing and minor automobile maintenance</li> <li style="font-weight: 300;">&middot;Automotive fleet maintenance and repair</li> <li style="font-weight: 300;">&middot;Resolving customer service/damage complaints&nbsp;</li> </ul> <p style="font-weight: 300;">&nbsp;</p> <p style="font-weight: 300;"><u style="font-weight: 300;">Knowledge and Skills:</u></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;">Strong safety awareness</li> <li style="font-weight: 300;">Strong decision-making and problem-solving skills</li> <li style="font-weight: 300;">Solid interpersonal skills</li> <li style="font-weight: 300;">Strong customer service ability and communication skills, including written, verbal, presentation and stand-up training.</li> <li style="font-weight: 300;">Able to operate technical/diagnostic tools</li> <li style="font-weight: 300;">Able to work under pressure and react to instructions/observations quickly and willingly</li> </ul> <ul> <li style="font-weight: 300;">&middot;Towing procedures</li> <li style="font-weight: 300;">&middot;Budget preparation techniques</li> <li style="font-weight: 300;">&middot;Basic software packages (e.g. Word, Excel)</li> <li style="font-weight: 300;">&middot;Service vehicles and related equipment used to provide emergency roadside assistance</li> </ul> <p style="font-weight: 300;">&nbsp;<u style="font-weight: 300;">Certifications:</u></p> <ul> <li>Valid state driver&rsquo;s license and excellent driving record without physical restrictions which would prevent driving during day or night hours or for extended periods of time.</li> </ul> <ul> <li>Must pass DOT physical where required by the DOT or ACG policy</li> </ul> <br /> <p><strong><u><span style="font-family: Arial; font-size: medium;">Preferred Qualifications:</span></u></strong></p> <ul> <li><span style="font-family: Arial; font-size: medium;">College level coursework in Business Administration or a related field.</span></li> <li><span style="font-family: Arial; font-size: medium;">Previous Service Technician experience</span></li> <li><span style="font-family: Arial; font-size: medium;">Solid mechanical background and understanding of automotive repair</span></li> <li><span style="font-family: Arial; font-size: medium;">Familiarity with area streets and landmarks</span></li> <li><span style="font-family: Arial; font-size: medium;">Working knowledge of work processing and e-mail applications.&nbsp;&nbsp; Microsoft applications knowledge is preferred.</span></li> </ul> <br />Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.