Customer Service Representative

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p>

Nashville, TN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <div><strong>AAA is now hiring Full-Time Customer Service Representatives</strong></div> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p>Be a part of AAA - a company known for providing best-in-class service to its members and helps them&nbsp;<em>enjoy life's journey with peace of mind<strong>.</strong></em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;</p> As a Customer Service Representative we offer:&nbsp;<br /> <ul> <li>Competitive pay with unlimited potential for additional income through sales of products and services</li> <li>Paid Training</li> <li>Comprehensive Benefits Plan to include: medical, vision, dental and PTO</li> <li>Paid Holidays</li> <li>Annual Corporate Incentive Bonus Plan</li> <li>Retirement Savings</li> </ul> <p><strong>Work Environment:</strong></p> <ul> <li> <div>&nbsp;Work in a temperature-controlled office environment.</div> </li> </ul>
Responsibilities: <ul> <li>Provides support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc.</li> <li>Responds to customer inquiries and refers to senior staff or agent when appropriate.</li> <li>Provides cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.</li> <li>Promotes Auto Club Group products and services following established guidelines.</li> <li>Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.</li> <li>Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.</li> <li>Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.</li> <li>Provides administrative support to the travel and/or insurance sales staff during peak periods.</li> </ul>
Requirements: <p><strong>Minimum Requirements:</strong></p> <ul> <li> <div>High School Diploma or Equivalent</div> </li> <li> <div>Prior customer service experience; preferred customer service experience in a retail environment</div> </li> <li> <div>Some sales experience in a retail environment preferred but not required</div> </li> <li> <div>Ability to obtain and maintain state membership licenses</div> </li> </ul> Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.