Remote - Bilingual - Customer Sales and Service Rep.

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.


The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: compensation,about acg,sales,benefits,performance,training,call center,experience,performance,innovation,language,environment,culture

Full Time

Competitive Compensation and Benefits Package

Overview: <p class="p1"><strong>About ACG</strong></p> <p class="p1">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p> <p class="p2"><strong>Compensation</strong></p> <p class="p1">The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!<br /><br />The Auto Club Group is seeking Bilingual Customer Sales and Service Representatives for our Membership group who can provide solutions and consulting to our customers and members on AAA products and services through account analysis and cross-selling. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 60+ million members.</p>
Responsibilities: <p>&nbsp;</p> <p>In this position, you will have the opportunity to:</p> <ul> <li>Provides world-class member-centric experience in a high volume, fast-paced call center environment.</li> <li>Sell new memberships and upgrades to increase base growth.</li> <li>Consults members on club products and appropriately cross-sell/makes referrals on products and services to maximize information and sales opportunities for the organization.</li> <li>Receive and process Auto Travel calls as needed.</li> <li>Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership.</li> </ul> <p>With our powerful brand and the mentoring we offer, you will find your position as a&nbsp;Bilingual Customer Sales and Service Representative&nbsp;can lead to a rewarding career at our growing organization.</p> <p>While this position is primarily membership sales, the position also requires the ability to create opportunities and referrals for sales of other products such as Life Insurance and Financial products. You will also perform other duties as necessary.</p> <p>How you will benefit:</p> <ul> <li>Our Auto Club Group Bilingual Customer Sales and Service Representatives earn a competitive salary of $14.50 per hour to start with unlimited caps on commission and incentives</li> <li>Full time, paid training beginning on&nbsp;<u>February 07, 2022</u></li> <li>Various afternoon and evening schedules to pick from that include weekends and holidays.</li> <li>Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: <ul> <li>401K Match</li> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>PTO</li> <li>Paid Holidays</li> <li>Tuition Reimbursement</li> <li>Subsidy for bilingual skills</li> </ul> </li> </ul>
Requirements: <p><strong>Qualifications</strong></p> <p>We&rsquo;re looking for candidates who:</p> <ul> <li>Have a high school diploma or equivalent</li> <li>Minimum: 6 months of customer service experience in a fast-paced computer automated business environment.</li> <li>Basic knowledge of PC navigation, Internet usage, sending receiving emails, toggling between applications, and other skills and computer knowledge is required</li> <li>Bi-Lingual &ndash; Must be fluent in Spanish and English</li> <li>Soft sell skills</li> <li>Ability to multi-task&nbsp;</li> <li>Ability to troubleshoot minor computer issues</li> <li>Desire and capability to work from home and/or in an office environment</li> <li>Preferred: 1-2 years of customer service. Advanced computer skills. Prior sales experience.</li> </ul> <p>Home Office Requirements include:</p> <ul> <li>A designated workspace free from interruptions and distractions</li> <li>Workspace large enough for monitors, laptop and phone</li> <li>100MB per second high-speed Internet with the ability to connect a computer and phone line directly into a modem</li> <li>Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties)</li> <li>Ability to plugin (4) outlets with power strips</li> <li>Personal cell phone during training with the ability to download company apps for network access</li> <li>Earbuds or phones recommended</li> </ul> <p>A successful customer service representative will possess effective communication skills, a positive and upbeat attitude, prospecting skills, ambition, motivation, and drive!</p> <p>What it&rsquo;s like to work for us:</p> <p>We serve our members by making their satisfaction our highest priority. We do what&rsquo;s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits, and services. And we value our employees by seeking the best talent, rewarding high performance, and holding ourselves accountable.</p> <p>All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.</p> <p>Who we are:</p> <p>The Auto Club Group helps AAA Members enjoy life&rsquo;s journey with peace of mind by providing innovative solutions, advocacy, and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.</p> <p>The Auto Club Group has established four long-term enterprise goals:</p> <ul> <li>Long-term, sustainable, profitable growth</li> <li>AAA Membership growth and renewal</li> <li>Operational excellence</li> <li>Become the &ldquo;flagship club&rdquo; of the AAA Federation</li> </ul>