Remote Auto Claim Representative I

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Grand Junction, CO

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: compensation,about acg,benefits,claims,analysis,prepare,verify,require,analysis,knowledge,education,experience

Full Time

Competitive Compensation and Benefits Package

Overview: <p class="p1">About ACG</p> <p class="p1">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p> <p class="p2">&nbsp;</p> <p class="p1">Compensation</p> <p class="p1">The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <p><strong>What you will do:</strong></p> <p>The Auto Club Group is seeking prospective&nbsp;<strong>Claim Representative I</strong>&nbsp;who will&nbsp;handle basic, entry-level claims under close supervision and with a lower-level of claim handling authority.</p> <p>Quik Claim Employees will handle simple auto claims where the 1st party uses the company&rsquo;s Direct Repair Shop (DRS), ACG staff appraisers or independent adjusters and home claims generally valued less than $5,000.&nbsp; Additional responsibilities may include the following:</p> <ul> <li>Handle first party auto physical damage claims in all markets&nbsp; and&nbsp; must possess a strong understanding of state to state tort laws to handle claims in multiple jurisdictions across ACG footprint.</li> <li>Identifying and referring injuries that require reassignment of the claim;</li> <li>Contacting the insured to verify and gather accident and damage facts to determine the appropriate method of inspecting the vehicle;</li> <li>Reviewing vehicle repair estimates to understand the value of damages applicable to the claim;&nbsp;</li> <li>Monitoring and approving car rental expenses;</li> <li>Monitoring vehicle repair status and interacting with DRS shops and Claims DRS Examiners when needed to resolve and communicate claim status and issues.</li> <li>Will also be assigned home property damage, home system protection and home service line claims in all markets.&nbsp;</li> <li>Prepare basic estimate of home property damages, statement of loss and settlement letter in home estimatics system.&nbsp;</li> <li>Serve as duty adjusters on a rotational basis to include conducting follow-up claim handling inquiries and activities for any colleague out of office (e.g., customer inquiries, issuing payments and responding to and approving car rental extensions).</li> <li>Identify time-sensitive tasks (e.g., diary management, subrogation, car rental open over 25 days, etc.) that require immediate response and take action for any colleague out of office.&nbsp; Additional responsibilities include assigning and reassigning claims to ensure effective workload distribution.</li> </ul> <p>With our powerful brand and the mentoring we offer, you will find your position as a&nbsp;<strong>Claims Representative I&nbsp;</strong>can lead to a rewarding career at our growing organization.</p> <p><strong>How you will benefit:</strong></p> <ul> <li>Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: <ul> <li>401k Match</li> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>PTO</li> <li>Paid Holidays</li> <li>Tuition Reimbursement</li> </ul> </li> </ul>
Requirements: <p><strong>Qualifications</strong></p> <p><strong>We&rsquo;re looking for candidates who:</strong></p> <p><u>Education:</u></p> <ul> <li>Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience</li> <li>Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent</li> <li>CPCU coursework or designation</li> <li>I-Car 2000 training</li> <li>CCC training</li> <li>Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience</li> <li>In states where an Adjuster&rsquo;s license is required, the candidate must be eligible to acquire a State Adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.</li> <li>Must have a valid State Driver's License</li> </ul> <p>&nbsp;<u>Experience:</u></p> <p><u>Six months of experience with:</u></p> <ul> <li>Negotiation of claim settlements</li> <li>Securing and evaluating evidence</li> <li>Preparing manual and electronic estimates</li> <li>Subrogation claims</li> </ul> <p><strong>&nbsp;</strong><u>Knowledge and Skills:</u></p> <p>Basic knowledge of:</p> <ul> <li>Essential Insurance Act (Michigan)</li> <li>Fair Trade Practices Act as it relates to claims</li> <li>Subrogation procedures and processes</li> <li>Intercompany arbitration</li> </ul> <p>&nbsp;Ability to:</p> <ul> <li>Follow and apply ACG Claim policies, procedures and guidelines</li> <li>Work within assigned ACG Claim systems including basic PC software</li> <li>Perform basic claim file review and investigations</li> <li>Demonstrate effective communication skills (verbal and written)</li> <li>Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns</li> <li>Analyze and solve problems while demonstrating sound decision making skills</li> <li>Prioritize claim related functions</li> <li>Process time sensitive data and information from multiple sources</li> <li>Manage time, organize and plan work load and responsibilities</li> <li>Research analyze and interpret subrogation laws in various states&nbsp;&nbsp;</li> </ul>