Branch Customer Service - Johns Creek

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Suwanee, GA

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: compensation,about acg,benefits,receive,leadership,customer care,support,procedure,performance,education,experience,sales,professional

Full Time

Competitive Compensation and Benefits Package

Overview: <p class="p1"><strong>About ACG</strong></p> <p class="p1">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p> <p class="p2"><strong>Compensation</strong></p> <p class="p1">The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!<br /><br />The Auto Club Group is seeking prospective&nbsp;<strong>Member Representative I&rsquo;s</strong>&nbsp;who can promote ACG product and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 13+ million members.</p>
Responsibilities: <div align="left">&nbsp;</div> <div align="left"><span style="font-family: Arial;">In this position, you will have the opportunity to:</span></div> <ul> <li> <p align="left"><span style="font-family: Arial;">Provide support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc.</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Respond to customer inquiries and refers to senior staff or agent when appropriate.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Provide cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Provide administrative support to the travel and/or insurance sales staff during peak periods.</span></p> </li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <p align="left"><span style="font-family: Arial;">With our powerful brand and the mentoring we offer, you will find your position as a<strong>&nbsp;Member Representative I</strong>&nbsp;can lead to a rewarding career at our growing organization.</span></p> <div align="left"><span style="font-family: Arial;"><strong><span style="font-family: Arial;">How you will benefit:</span></strong></span></div> <ul> <li> <p align="left"><span style="font-family: Arial;">Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:</span></p> <ul> <li> <p align="left"><span style="font-family: Arial;">401k Match</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Medical</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Dental</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Vision</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">PTO</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Paid Holidays</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Tuition Reimbursement</span></p> </li> </ul> </li> </ul>
Requirements: <p><strong>Qualifications</strong></p> <p><strong><span style="font-family: Arial;">We&rsquo;re looking for candidates who:</span></strong></p> <div align="left"><u><span style="font-family: Arial;">Education:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">Successful completion of Customer Service, Club, Travel and Payment Processing training within&nbsp; 6 months of hire</span></li> </ul> <div align="left"><u><span style="font-family: Arial;">Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">Working in a customer focused environment</span></li> <li><span style="font-family: Arial;">Providing customer focused service and timely solutions to problems</span></li> <li><span style="font-family: Arial;">Word software application</span></li> <li><span style="font-family: Arial;">Taking&nbsp; personal responsibility in seeking solutions to problems</span></li> <li><span style="font-family: Arial;">Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals</span></li> </ul> <div align="left"><u><span style="font-family: Arial;">Knowledge and Skills:</span></u></div> <div align="left"><span style="font-family: Arial;">Knowledge of:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Basic mathematical calculations to accurately perform monetary transactions</span></li> <li><span style="font-family: Arial;">Communicate effectively (verbal and written) with others in a work environment</span></li> <li><span style="font-family: Arial;">Work effectively in a team environment</span></li> <li><span style="font-family: Arial;">Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</span></li> <li><span style="font-family: Arial;">Work under pressure in a high volume, fast paced customer service environment</span></li> <li><span style="font-family: Arial;">Work irregular hours including holidays and weekends (may include community events)</span></li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><span style="font-family: Arial;">Ability to learn the following:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Promoting the sales of insurance, travel, club and membership products and services</span></li> <li><span style="font-family: Arial;">Office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.</span></li> <li><span style="font-family: Arial;">Technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems</span></li> <li><span style="font-family: Arial;">Excel software application</span></li> <li><span style="font-family: Arial;">Conduct outbound promotional calls for insurance and/or travel</span><span style="font-family: Arial;">&nbsp;</span></li> </ul> <div align="left"><strong><span style="font-family: Arial;">What it&rsquo;s like to work for us:</span></strong></div> <p align="left"><span style="font-family: Arial;">We serve our members by making their satisfaction our highest priority. We do what&rsquo;s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.</span></p> <p align="left"><span style="font-family: Arial;">All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.</span></p>