FINS Shift Manager

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Mount Pleasant, SC

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG</strong> <br />The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /><strong><br />Compensation</strong> <br />The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <p style="font-weight: 300;"><span style="font-weight: 300;">The Shift Manager provides daily support to Car Wash Team Members as well as AAA Members and Customers at our FINS Car Wash Locations.&nbsp; Primary responsibilities for this positions include leadership, support and new hire training for Car Wash Team Members, customer service, opening and closing of the facility, cash handling, entering and editing car wash club plans, services, and payments into the point of sale system and general maintenance of car wash systems.</span></p> <p style="font-weight: 300;"><strong>ESSENTIAL FUNCTIONS&nbsp;</strong></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">People</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Be a positive representative of Fins and AAA</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Assist in leading the facility-based team&nbsp;</span></li> </ul> </li> <li style="font-weight: 300;"><span style="font-weight: 300;">Process</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Assist General Manager and Assistant Manager in overseeing all site daily operations&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Efficiency &ndash; continually assess site process controls&nbsp;&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Safety- ensure a safe environment for both team members and customers&nbsp;</span></li> </ul> </li> </ul> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Product</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Ensure an exceptional customer experience&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Satisfaction &ndash; manage the overall customer experience: site appearance, check-in, wash quality, wash experience, team member interactions, etc., to drive high customer satisfaction&nbsp;</span></li> </ul> </li> </ul>
Requirements: <p style="font-weight: 300;"><strong>CRITICAL SUCCESS FACTORS&nbsp;&nbsp;</strong></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Required qualifications&nbsp;</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">High school degree or equivalent required&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">At least 6 months of cash handling experience in a customer facing environment</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">At least 6 months experience as a Team Lead or Shift Lead in a customer facing environment</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Mechanical aptitude required to maintain daily operations&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Flexibility to manage a seven day per week operation with exposure to the elements&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Demonstrated commitment to help others &ndash; customers, team members, community</span></li> </ul> </li> </ul> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Preferred qualifications</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Experience in car wash operations is highly desired</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Key Holder experience highly preferred</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Previous experience with training employees</span></li> </ul> </li> </ul> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Desired skills&nbsp;</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Effective communicator &ndash; superb listener and communicator; able to assess a situation quickly to understand and exceed customer and team member needs&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Customer focused &ndash; with a sincere desire to help; calm under pressure and able to reassure customers that they're&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Drive for results &ndash; has a bias for taking action; works with a sense of urgency to find solutions to problems&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Collaborative &ndash; able to work independently and as part of a group; takes pleasure in providing a positive attitude to the team and a high level of service and quality to customers&nbsp;</span></li> </ul> </li> </ul> <br /> <p style="font-weight: 300;"><strong>COMPETENCIES</strong></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Member Focused&nbsp;</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Dedicated to meeting the expectations and requirements of Members/customers&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Establishes and maintains effective relationships with Members/customers and gains their trust and respect</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Is committed to customer service and acts with Members/customers in mind.&nbsp;&nbsp;</span></li> </ul> </li> <li style="font-weight: 300;"><span style="font-weight: 300;">Drive for Results&nbsp;</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Has a results-focused bias for action. Exhibits entrepreneurship and decisiveness.&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Takes ownership and fosters an environment of personal accountability.&nbsp; &ldquo;See it, Own it, Solve it, Do it.&rdquo;&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Practices effective listening and practical negotiating.&nbsp; Seeks to understand before being understood.&nbsp;&nbsp;&nbsp;</span></li> </ul> </li> <li style="font-weight: 300;"><span style="font-weight: 300;">Collaborative&nbsp;&nbsp;</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Works well with individuals and groups to achieve common goals.&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Resolves conflict.&nbsp; Able to find common ground and facilitate cooperation.&nbsp;</span></li> </ul> </li> <li style="font-weight: 300;"><span style="font-weight: 300;">Influencing&nbsp;&nbsp;</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Builds strong relationships and influences results outside functional areas of responsibility.&nbsp;</span></li> </ul> </li> <li style="font-weight: 300;"><span style="font-weight: 300;">Project Management&nbsp;</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Application of knowledge, skills, tools, resources, and techniques to project activities to meet project requirements&nbsp;</span></li> </ul> </li> </ul>