Car Wash Crew Member

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Mount Pleasant, SC

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: compensation,about acg,quality assurance,process,activate,skills,you,physical demands

Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG</strong> <br />The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /><strong><br />Compensation</strong> <br />The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!<br /><br />The Car Wash Crew Member provides daily support to members and customers at our FINS Car Wash Locations. Primary responsibilities for this position include customer service and attending to vehicles. This is a client facing position that has a direct impact on key business results. If you have a strong drive for results and are passionately committed to helping others, please consider joining the AAA Carolinas team. Come grow with us.
Responsibilities: <p><strong><u>WHAT YOU&rsquo;LL DO</u></strong></p> <p>We are an established automobile club, but we don't take our trusted reputation for granted. We earn our members' loyalty every day, with every service contract and face-to-face interaction.</p> <p><strong><u>People</u></strong></p> <ul> <li>Be a positive representative of Fins and AAA</li> </ul> <p>&nbsp;</p> <p><strong><u>Process</u></strong></p> <ul> <li>Keep safety and customer service the priority</li> <li>Ensure a positive customer experience every time</li> <li>Greet and talk with guests about our services</li> <li>Activate wash mechanism and monitor progress for operational issues</li> </ul> <p>&nbsp;</p> <p><strong><u>Product</u></strong></p> <ul> <li>Ensure car wash quality</li> <li>Ensure that the location is clean and that all equipment on the lot is maintained</li> </ul>
Requirements: <p><strong><u>Qualifications</u></strong></p> <ul> <li>Ability to work a flexible schedule</li> <li>Ensure a safety focused work environment in all interactions and maintain an ethical work product</li> <li>Results focused</li> <li>Ability to hold yourself accountable to define and deliver measured objectives</li> <li>Take pride in supporting an exceptional Customer Experience &ndash; Cx.</li> <li>You want to develop, grow and be challenged.</li> <li>You have great attitude and want to be a part of a dynamic team who all work together with the common goal of ensuring that our members receive the best experience possible from AAA.</li> </ul> <p>&nbsp;<strong><u>Competencies</u></strong></p> <ul> <li>Member focused <ul> <li>Dedicated to meeting the expectations and requirements of internal and external customers</li> <li>Establishes and maintains effective relationships with members and gains their trust and respect</li> <li>Is committed and acts with members in mind</li> </ul> </li> <li>Drive for Results <ul> <li>Has a results focused bias for action</li> <li>Takes ownership, fosters an environment of personal accountability.&nbsp; See it, Own it, Solve it, Do it</li> <li>Is an effective listener.&nbsp; Seeks to understand before being understood</li> </ul> </li> <li>Operational excellence <ul> <li>Demonstrates functional excellence within position and business line</li> </ul> </li> </ul> <br /> <p class="Default"><strong><u>PHYSICAL DEMANDS</u></strong></p> <ul> <li>This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, averaging&nbsp;up to&nbsp;approximately&nbsp;80&nbsp;pounds in weight.&nbsp;&nbsp;Frequent standing and walking, occasional sitting.&nbsp;&nbsp;&nbsp;</li> <li>Ability to work outdoors while exposed to the weather elements. Ex &ndash; heat in summer, cold in winter</li> <li>Finger and hand dexterity is required for frequent and continuous operation of all site equipment.&nbsp;&nbsp;</li> <li>Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both&nbsp;in person and on the telephone.&nbsp;&nbsp;&nbsp;</li> <li>Ability to process, express and exchange information orally, in writing,&nbsp;presentations and through online applications.&nbsp;</li> <li>Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.</li> </ul> <br />To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed and responsibilities of the role. The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. <br /><br /> <br />About AAA &ndash; AAA is committed to serving the needs of our members, and we will continue to be pioneers in the areas of travel and safety. We are continuously exploring ways to increase the value of your membership, and for new services that will proactively meet member needs. We&rsquo;re over 100 years strong, and we&rsquo;re not slowing down. Our mission: to meet the needs of our members through services such as Emergency Roadside Assistance, Travel Planning and other direct benefits; and to work for the improvement of motoring and travel conditions, especially in the fields of legislation, highways and taxation, and highway safety.<br /><br /> <br />To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed and responsibilities of the role. The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.