FINS Assistant Manager

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Charleston, SC

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG</strong> <br />The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /><strong><br />Compensation</strong> <br />The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <p style="font-weight: 300;"><span style="font-weight: 300;">The Assistant Manager provides daily operational support at our FINS Car Wash Locations.&nbsp; Primary responsibilities for this position include Human Resource functions such as interviewing, hiring, onboarding and training all new hires, creating and maintaining schedules for Shift Managers and Car Wash Team Members, ordering of supplies for both the office and car wash facility, and creating and submitting management reports to the General Management and other duties assigned as necessary.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong>ESSENTIAL FUNCTIONS</strong>&nbsp;</span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">People</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Assist in leading the facility based team&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Acquire &ndash; build and maintain a team of high-energy, customer focused team members&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Onboard &ndash; make sure each team member knows their role and is equipped to deliver a great customer experience&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Develop &ndash; set clear objectives and manage performance, remove obstacles and support the team in achieving results&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Retain &ndash; foster a team environment that recognizes and rewards great performance&nbsp;</span></li> </ul> </li> </ul> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Process</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Assist General Manager in overseeing all site daily operations&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Financial &ndash; maintain profitable performance to include site revenue and expense management&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Efficiency &ndash; continually assess site process controls&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Operations &ndash; manage work scheduling and facilities maintenance across multiple shifts&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Safety- ensure a safe environment for both team members and customers&nbsp;</span></li> </ul> </li> <li style="font-weight: 300;"><span style="font-weight: 300;">Product</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Ensure an exceptional customer experience&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Satisfaction &ndash; manage the overall customer experience: site appearance, check-in, wash quality, wash experience, team member interactions, etc., to drive high customer satisfaction&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Dispute resolution &ndash; oversee the resolution process and serve as an escalation point for all site disputes&nbsp;</span></li> </ul> </li> </ul>
Requirements: <ul style="font-weight: 300;"> <li style="font-weight: 300;"><strong>Required qualifications&nbsp;</strong> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">High school degree or equivalent required&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">A results focused leader with 1+ years management experience in a customer focused environment&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Demonstrated ability to build and maintain a high performing team</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Mechanical aptitude required to maintain daily operations&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Flexibility to manage a seven day per week operation with exposure to the elements&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Demonstrated commitment to help others &ndash; customers, team members, community&nbsp;</span></li> </ul> </li> </ul> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><strong>Preferred Qualifications</strong> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Experience in car wash operations is highly desired&nbsp;</span></li> </ul> </li> </ul> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;"><strong>Desired skills</strong>&nbsp;</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Effective communicator &ndash; superb listener and communicator; able to assess a situation quickly to understand and exceed customer and team member needs&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Customer focused &ndash; with a sincere desire to help; calm under pressure and able to reassure customers that they're&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Drive for results &ndash; has a bias for taking action; works with a sense of urgency to find solutions to problems&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Collaborative &ndash; able to work independently and as part of a group; takes pleasure in providing a positive attitude to the team and a high level of service and quality to customers&nbsp;</span></li> </ul> </li> </ul> <br /> <p style="font-weight: 300;"><strong>COMPETENCIES</strong></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Member Focused&nbsp;</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Dedicated to meeting the expectations and requirements of Members/customers&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Establishes and maintains effective relationships with Members/customers and gains their trust and respect</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Is committed to customer service and acts with Members/customers in mind.&nbsp;&nbsp;</span></li> </ul> </li> <li style="font-weight: 300;"><span style="font-weight: 300;">Drive for Results&nbsp;</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Has a results-focused bias for action. Exhibits entrepreneurship and decisiveness.&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Takes ownership and fosters an environment of personal accountability.&nbsp; &ldquo;See it, Own it, Solve it, Do it.&rdquo;&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Practices effective listening and practical negotiating.&nbsp; Seeks to understand before being understood.&nbsp;&nbsp;&nbsp;</span></li> </ul> </li> <li style="font-weight: 300;"><span style="font-weight: 300;">Collaborative&nbsp;&nbsp;</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Works well with individuals and groups to achieve common goals.&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Resolves conflict.&nbsp; Able to find common ground and facilitate cooperation.&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Influencing&nbsp;&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Builds strong relationships and influences results outside functional areas of responsibility.&nbsp;</span></li> </ul> </li> <li style="font-weight: 300;"><span style="font-weight: 300;">Project Management&nbsp;</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Application of knowledge, skills, tools, resources, and techniques to project activities to meet project requirements&nbsp;</span></li> </ul> </li> </ul> <br /> <p style="font-weight: 300;"><strong>PHYSICAL DEMANDS&nbsp;</strong></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, averaging&nbsp;up to&nbsp;approximately&nbsp;80&nbsp;pounds in weight.&nbsp;&nbsp;Frequent standing and walking, occasional sitting.&nbsp;&nbsp;&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Finger and hand dexterity is required for frequent and continuous operation of all office equipment.&nbsp;&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both&nbsp;in person and on the telephone.&nbsp;&nbsp;&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Ability to process, express and exchange information orally, in writing,&nbsp;presentations and through online applications.&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.</span></li> </ul>