Delivery & Product Specialist

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Charlotte, NC

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Full Time

Competitive Compensation and Benefits Package

Overview: <p>Work Environment</p> This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying typical office equipment (averaging up to approximately 80 pounds in weight).<br />Frequent standing and walking.&nbsp;<br />Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.&nbsp;<br />Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations<br /> <p class="p1">About ACG</p> <p class="p1">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p> <p class="p2">&nbsp;</p> <p class="p1">Compensation</p> <p class="p1">The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <p><strong>Position Description:</strong></p> <p>&nbsp;</p> <p>Role is responsible for the business operations of delivering purchased vehicles to AAA clientele. This position is required to ensure safe and timely delivery of products to purchaser maintaining optimum condition of vehicles and customer satisfaction.</p> <p>&nbsp;</p> <p><u>Primary Duties and Responsibilities (details of the basic job functions):</u></p> <p>&nbsp;</p> <p>Job Functions/Responsibilities:</p> <ul> <li>Be fully trained on the full benefits and features of every vehicle sold assigned to them</li> <li>Must be comfortable driving a heavy duty, crew cab, dually pick up while towing a one-car enclosed trailer</li> <li>Safely deliver vehicles to members, ensuring the vehicles are properly loaded and unloaded from the trailer</li> <li>Ensure the delivered vehicles meets all AAA Auto Buying standards for cleanliness and function (quality control)</li> <li>Perform a walk-around of the vehicle with the member, explaining all features and benefits to include ensuring member&rsquo;s mobile device is synced via Bluetooth to their vehicle if they choose this option</li> <li>Always present themselves with a professional uniform and grooming</li> <li>Have a thorough working knowledge of all documents that are required to be signed by the member, ensuring all documents are executed properly</li> <li>Collect any cash or check funds due from member at time of delivery</li> <li>Properly document vehicle condition upon delivery through photos and videos, as well as completing the delivery checklist (to include member&rsquo;s signature)</li> <li>Document any concerns the member has and establish an agreed upon follow up day and time to address the concerns</li> <li>Maintain the professional appearance of both the truck and trailer, inside and out</li> </ul>
Requirements: <br /> <p><strong>Qualifications</strong></p> <p>&nbsp;</p> <p><strong>II. Required Qualifications&nbsp;</strong><strong>(these are the minimum requirements to qualify)</strong></p> <p>&nbsp;</p> <p><u>Education (include minimum education and any licensing/certifications):</u></p> <ul> <li>High School diploma, GED or Technical school graduate/certification</li> <li>Must have and maintain a valid state Driver&rsquo;s License.</li> </ul> <p>&nbsp;</p> <p><u>Experience:</u></p> <ul> <li>1 year experience loading and unloading vehicles from trailers</li> <li>1 year experience hauling trailers containing vehicles</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p><u>Knowledge and Skills:</u></p> <ul> <li>Sales Acumen&nbsp;&ndash; uses knowledge to promote product/service value</li> </ul> <p>&nbsp;</p> <p><strong>III. Preferred Qualifications</strong></p> <ul> <li>Commercial Driver License (CDL)</li> </ul>