Experienced Travel Sales Agent

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Bluffton, SC

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full Time

Competitive Compensation and Benefits Package

Overview: <p class="p1">About ACG</p> <p class="p1">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p> <p class="p2">&nbsp;</p> <p class="p1">Compensation</p> <p class="p1">The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p> <p class="p2">&nbsp;</p>
Responsibilities: <strong>Job Description</strong> <p>&nbsp;</p> <p>AAA is the largest travel agency in the US and in the Carolinas.&nbsp; We are looking for experienced Travel Agents to provide travel planning services to our 2.1 plus million Members in North &amp; South Carolina. If you are motivated, passionate about travel and want to work for the leader in the travel industry come grow with us.</p> <p><strong>WHY AAA?</strong></p> <p>You enjoy helping others and are focused on driving results. You have lots of choices of who to work with. What makes us different:</p> <ul> <li>We help others <ul> <li>As a member organization, we are passionately committed to providing our members and customers with Value, Safety, and Total Peace of Mind in all things related to Automotive, Travel, Insurance and Member Benefits</li> </ul> </li> <li>We are focused on growth <ul> <li>We are 2 million plus members strong with job adds year over year for 20 straight years and counting. Build your skills, experience and thrive in a company that has a demonstrated track record of stability &amp; growth</li> </ul> </li> <li>We offer a competitive Total Compensation package <ul> <li>You know compensation goes way beyond bring home pay. AAA offers best in class benefits. . . excellent medical coverage, dental, vision, etc.. AND 401k with matching contributions</li> <li>We are committed to work-life balance. We provide vacation, AND paid time off</li> <li>Click here to review our extensive compensation &amp; benefits offerings:&nbsp;<a href="https://www.myaaabenefits.com/" target="_blank" rel="noopener noreferrer">https://www.myaaabenefits.com</a>.</li> </ul> </li> </ul> <p><strong>WHAT YOU&rsquo;LL DO</strong></p> <p><strong>Travel Sales Agents will use their experience and knowledge of both domestic and international destinations to assist our members.</strong>&nbsp; A successful Travel Sales Agent will research, plan, present, and sell a wide range of products and services from our preferred travel partners.&nbsp;</p> <p>Agents must build relationships with a variety of customers, understand their wants, anticipate their needs, and determine the best products to match their vacation.</p> <p>Agents will&nbsp;utilize task management and effectively communicate with vendors and members to complete tasks and sales process in a timely manner.</p> <p>Travel Sales Agents will build on their existing knowledge and experience to train and advance to Senior Travel Sales Agent. &nbsp;</p> <p>Agents will be sales oriented and focus on growing membership base through sales and service&nbsp;</p> <p>Travel Sales Agents will make reservations for travelers accurately and efficiently, with a goal to complete the transaction at the point of sale</p>
Requirements: <p><strong>Qualifications</strong></p> <p><strong>WHO YOU ARE</strong></p> <p><strong>Required Qualifications</strong></p> <ul> <li>Prior leisure travel sales experience</li> <li>Proven sales skills</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Business Management or Hospitality related college degree</li> <li>Retail customer service sales experience</li> <li>Face-to-face customer service experience</li> <li>Familiarity with various system platforms (Apollo, Salesforce, Smart Point etc.)</li> <li>Prefers to work in an exciting, fast paced atmosphere!</li> </ul> <p><strong>Required Knowledge, Skills, and Abilities</strong></p> <ul> <li> <ul> <li>Organizational Savvy &ndash; Develops diplomatic, effective give-and-take relationships with others; understands the agendas and perspectives of others; recognizes and effectively balances the interests and needs of one's own group with those of the broader organization.</li> <li>Judgement &ndash; Ability to make reasonable decisions in the absence of direction; works effectively without constant supervision.</li> <li>Problem Solving &ndash; Anticipates, identifies, and defines problems. Seeks root causes. Develops and implements practical and timely solutions. Recommends and guides implementation of corrective and/or preventive actions for complex issues.</li> <li>Effective communicator &ndash; superb listener and communicator; able to assess a situation quickly to understand and exceed customer, partners, and team member needs.</li> <li>Relationship Building- establishes rapport and trust while listening to the needs of the member; leading to continued relationship growth and shared loyalty.</li> <li>Customer focused &ndash; with a sincere desire to help and collaborate; calm under pressure and able to reassure others that they're in good care.</li> <li>Planning and Organization &ndash; Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively.</li> <li>Initiative &ndash; Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectives before being asked or required to do so.</li> <li>Attention to Detail &ndash; Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved.</li> </ul> </li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>Legal Background Requirements:</strong></p> <p>No felony convictions within the past seven years</p>