Customer Service Representative

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Nashville, TN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full-time

Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /> </p> <p><strong><u>Work Environment:</u></strong></p> <p>Work in a temperature-controlled office environment.</p> <strong><br /> <u>Compensation</u></strong><br /> The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <p>Interested applicants must be able to demonstrate knowledge and/or ability to:</p> <ul> <li>Respond to multiple forms of customer inquiries.</li> <li>Take cash, check or credit card payments.</li> <li>Utilize effective interpersonal and communication skills.</li> <li>Collaborate in a team environment and provide administrative support to travel and sales agents.</li> <li>Conduct outbound promotional calls.</li> <li>Proficiency in Outlook, Word, &amp; Excel.</li> </ul>
Requirements: <p><strong>As a Customer Service Representative, we offer:</strong></p> <ul> <li>Competitive pay with unlimited potential for additional income through sales of products and services.</li> <li>Paid Training.</li> <li>Comprehensive Benefits Plan to include: medical, vision, dental and PTO.</li> <li>Paid Holidays.</li> <li>Annual Corporate Incentive Bonus Plan.</li> <li>Retirement Savings.</li> </ul> <p><strong>Minimum Requirements:</strong></p> <ul> <li>High School Diploma or Equivalent.</li> <li>Prior customer service experience; preferred customer service experience in a retail environment.</li> <li>Some sales experience in a retail environment preferred but not required.</li> <li>Ability to obtain and maintain state membership licenses.</li> </ul>