Claims Development Specialist

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Grand Rapids, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: about acg,work environment,compensation,analysis,teamwork,support,technical,leadership,training,preferred qualifications,education,experience,knowledge,skills


Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /> </p> <p><strong><u>Work Environment:</u></strong></p> <p>Work in a temperature-controlled office environment. Willingness and ability to work extended/irregular hours (including weekend/holidays) and travel throughout the state and out of state.</p> <p><strong><br /> <u>Compensation</u></strong><br /> The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <p>Develop and facilitate training and learning activities to prepare department staff for servicing customers. Evaluate training content and courses and make recommendations for improvement. Analyze impact of new and revised policies and procedures on personnel, service practices and service quality. Provide performance-consulting assistance to drive and support measurable performance changes to meet business goals. Participate in the development, documentation/maintenance and implementation of business plans, departmental policies, procedures and quality standards.&nbsp;</p> <p>Assist management with the coordination of a wide variety of projects and strategic initiatives aimed at: increasing service efficiencies, identifying service issues, resolving problems and implementing process improvements. Provide technical and analytical guidance to project team staff to ensure the development of innovative and effective recommendations. Analyze data, prepare and present reports/communications to management and peers. Represent the department/business unit on inter-departmental projects/teams. May serve as a project lead or a subject matter expert on special projects or assignments.</p>
Requirements: <p>Preferred Qualifications:</p> <p>Education (include minimum education and any licensing/certifications):</p> <ul> <li>Bachelor&rsquo;s Degree in Business Administration, Insurance, Management or a related field.</li> </ul> <p><strong>Qualifications</strong></p> <p>Required Qualifications (these are the minimum requirements to qualify):</p> <p>Education (include minimum education and any licensing/certifications):</p> <ul> <li>College level coursework in Business Administration, Insurance, Management or a related field.</li> </ul> <p><u>Experience in/with:</u></p> <ul> <li>Working within a customer service environment.</li> <li>Developing customer service delivery strategies.</li> <li>Developing training/learning materials.</li> <li>Creating and documenting procedures.</li> <li>Coordinating projects and assignments.</li> <li>Facilitating training.</li> <li>Data analysis and reporting.</li> <li>Business planning and consulting.</li> <li>Operating PC software and associated applications (i.e. Windows; Word, Excel, Power Point, Info Mapping, etc.).</li> <li>Implementing/updating processes and/or procedures.</li> <li>Statistical analysis.</li> <li>Problem identification and resolution techniques (flow charting, process mapping, etc).</li> <li>Writing technical documents such as training material, job aides, procedures, etc.</li> <li>Identifying/developing call center/business strategies.</li> <li>Processing and servicing insurance claims.</li> </ul> <p><u>Knowledge and Skills:</u></p> <p>Knowledge of:</p> <ul> <li>Claims call center operations, terminology and processing systems.</li> <li>Claims policy provisions, principles and concepts.</li> <li>Personal computer applications.</li> <li>Data analysis techniques.</li> <li>Call center applications.</li> </ul> <p>Ability to:</p> <ul> <li>Facilitate training.</li> <li>Provide guidance to new personnel.</li> <li>Communicate effectively with others in a work environment and with the public.</li> <li>Prepare and present information to all levels of management and external groups.</li> <li>Analyze data and make recommendations.</li> <li>Audit documents to ensure corporate and regulatory compliance.</li> <li>Prepare reports.</li> <li>Work well under pressure to meet deadlines.</li> <li>Understand and communicate information regarding company products, policies and procedures.</li> <li>Analyze and solve problems.</li> <li>Demonstrate interpersonal skills.</li> </ul>