Lean Process Engineer

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you</strong>.</p>

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /> <div><strong><u>Work Environment:</u></strong></div> <div>Work in a temperature-controlled office environment.&nbsp; Works in a temperature controlled office environment.&nbsp; Willingness and ability to travel throughout the assigned regions and work irregular hours when necessary.</div> <br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <ul> <li>Independently facilitates process improvement initiatives with limited supervision across all areas of ACG HR.</li> <li>Work with HR Centers of Excellence (&ldquo;COE&rdquo;) to identify issues and opportunities and to initiate process improvement(s).</li> <li>Effectively collaborates with stakeholders at all organizational levels, including senior leadership, to affect change within the organization.</li> <li>Serve as an internal consultant in the areas of process improvement, change management, performance monitoring, and advanced statistical analysis.</li> <li>Ensure that appropriate process improvement data/reports are distributed timely and data is presented in a format that can be readily used to monitor/improve performance.</li> <li>Serve as a process facilitator and leads departments in optimizing workflow's to positively impact financial and operational performance.</li> <li>Utilize advanced Lean principles and tools, including value stream maps, standard work, 5s, visual management, facilitation, and project and change management skills to support continuous improvement.</li> <li>Lead cross-functional teams and execute continuous improvement projects in support of HR Optimization objectives.&nbsp;</li> <li>Investigate HR process complexity affecting HR operations and develop lean strategies to deploy into the HR COE including but not limited to Standardized Work, Kaizen, Problem-Solving, 5S, Value Stream Mapping, Process Flow, Heijunka.</li> <li>Manage lean events/workshops identified through Value Stream Maps. Facilitate, document and audit Kaizen Events from the preparation through sustainment.</li> <li>Act as the coordinator to functional teams in their efforts to identify &amp; execute continuous improvement across their Value Stream.</li> <li>Work with area leaders for all Continuous Improvement activities to ensure that processes are measured, monitored and controlled through Standard work.&nbsp;</li> <li>Analyze HR data in order to identify the root cause of COE transactional errors and improve operational efficiencies.&nbsp;</li> <li>Work with other departments to determine estimated costs, run time, cost reduction and feedback loop.&nbsp;</li> <li>Coach and mentor cross-functional HR leaders; focusing on measurable quality, service and cost improvements<u><br /></u></li> </ul> <u>Supervisory Responsibilities (briefly describe, if applicable, or indicate None):</u><br /> <ul> <li>None</li> </ul>
Requirements: <p><strong><u>Preferred Qualifications:<br /></u></strong><u>Education (include minimum education and any licensing/certifications):</u></p> <ul type="disc"> <li>Lean Certification, Six Sigma Black Belt Certification, or PMP Certification<strong>&nbsp;</strong></li> </ul> <div>Knowledge:</div> <ul type="disc"> <li>Demonstrated knowledge of business and program planning methods, research and data collection processes, as well as strong project management skills</li> </ul> <p><strong><u>Required Qualifications (these are the minimum requirements to qualify):<br /></u></strong><u>Education (include minimum education and any licensing/certifications):</u></p> <ul type="disc"> <li>Bachelor's degree required. Strong preference for industrial/systems engineering, health science/management, business, organizational change, or similar education with a strong component around process analysis and improvement.</li> </ul> <u>Experience:</u><br /> <ul type="disc"> <li>Five years of experience in Process Improvement to include leading process improvement projects, preferably in a complex organizational environment. Must reflect applied knowledge of Lean Six Sigma improvement skills</li> <li>Conducting risk assessments and root cause analysis</li> <li>Evaluating effectiveness and efficiency of systems and business strategies</li> <li>Conducting cost/benefit analysis</li> <li>Analyzing performance problems</li> <li>Designing, implementing and evaluating performance interventions</li> <li>Developing, analyzing and implementing improvements in processes and procedures</li> <li>Project planning and management</li> <li>Budget preparation, analysis and maintenance</li> <li>Preparing and presenting information to management</li> </ul> <div><u>Knowledge and Skills:<br /></u><u>Knowledge of:</u></div> <ul> <li>Foundation HR data, systems, and processes</li> <li>HR competencies with practical application</li> <li>Project planning and management techniques</li> </ul> <div>&nbsp;<u>Ability to:</u></div> <ul type="square"> <li>Demonstrate strong written and verbal communication skills with attention to detail&nbsp;</li> <li>Skilled in preparation of clear, concise and complete analysis, proposals, reports and other written materials</li> <li>Set priorities and to respond to changing demands from multiple sources</li> <li>Work effectively in an environment where compliance with processes and procedures is a priority</li> <li>Maintain confidentially of sensitive information</li> <li>Multi-task, work under pressure and adapt to change</li> <li>Acquire new knowledge and learn new skills</li> <li>Analyze administrative and technical issues and make appropriate recommendations for action</li> </ul>